Workstation Technician

Overview

On Site
Depends on Experience
Contract - W2

Skills

Technical Support
DNS
Active Directory

Job Details

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Workstation Technician.

Workstation Technician (Onsite - Kansas City, MO)

MAJOR RESPONSIBILITES:

  • The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment.
  • This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment.
  • The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
  • Install, configure, and maintain hardware and software components on company devices.
  • Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
  • Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
  • Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
  • Respond to and prioritize support requests based on urgency and impact on business operations.
  • Troubleshoot network connectivity and printer-related issues.
  • Maintain accurate records of hardware inventory.
  • Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
  • Contribute to the development of documentation and guides for common technical procedures.
  • Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
  • Stay current with industry trends and advancements in workstation technology.
  • Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

QUALIFICATIONS AND EXPERIENCE

  • High school diploma or equivalent; associate or bachelor s degree in a relevant field preferred.
  • Proven experience (2 years) as a workstation support technician or in a similar technical support role.
  • Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
  • Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
  • Strong knowledge of operating systems, productivity software, and office applications.
  • Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Adept at working independently as well as collaboratively within a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • Prior customer service experience including face to face and via phone.
  • Candidate must have valid state issued driver s license. If required to travel, they will drive a client vehicle.
  • Soft skills will be considered as well as technical capabilities.
  • Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

 

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore, near shore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.

Our Centre of Excellence:

  • Data & Analytics
  • Digital Transformation
  • QA & Automation
  • Enterprise Applications
  • Disruptive Technologies

 

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