Overview
On Site
USD 30.00 - 40.00 per hour
Full Time
Skills
Network design
Team leadership
Network monitoring
Wireless networking
Telecommunications
Help desk
Field service
Recovery
Knowledge base
Issue tracking
Database
IT management
NOC
Continuous improvement
Team management
Mentorship
Leadership
Network operations
Computer hardware
Servers
Routers
Switches
Firewall
Network security
Project management
Computer networking
Management
Vendor relationships
Reporting
Documentation
Network
Regulatory Compliance
Taxes
Life insurance
Collaboration
Partnership
Law
Job Details
Description
Our client is seeking a highly skilled and motivated Networking Operations Technician Team Lead to oversee and manage network operations team (6 technicians currently) . The ideal candidate will have extensive experience in network infrastructure, troubleshooting, and team leadership. This role is crucial in ensuring the stability, security, and efficiency of the network systems.
Network Monitoring and Incident Troubleshooting
Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues
Support inbound requests from the helpdesk and end users
Manage carrier and supplier escalations ensuring prompt incident resolution
Coordinate field service technicians to respond to and restore services
Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
Thoroughly document steps taken to troubleshoot and resolve incidents within the company's knowledgebase
Operations
Ensure all activities are properly documented and tracked through a ticketing system
Maintain network related data; update network information in IT's database of sites, including providing on time written reports/status to IT management
Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.
Participate in rotating on-call schedule
Participate and/or be part of the NOC continuous improvement activities
Skills
support
Top Skills Details
support
Additional Skills & Qualifications
Leadership and Team Management:
- Lead and mentor a team of network technicians, providing guidance and support.
- Assign tasks and projects, ensuring timely and efficient completion.
- Conduct regular performance reviews and provide feedback.
Network Operations:
- Oversee the installation, configuration, and maintenance of network hardware and software, including servers, routers, switches, and firewalls.
- Monitor network performance and troubleshoot issues to ensure optimal operation.
- Implement and maintain network security measures to protect against unauthorized access and data breaches.
Project Management:
- Plan and execute network-related projects, ensuring alignment with company goals and timelines.
- Collaborate with other departments to understand and meet their networking needs.
- Manage vendor relationships and coordinate with external service providers.
Documentation and Reporting:
- Maintain detailed documentation of network configurations, processes, and procedures.
- Generate regular reports on network performance, incidents, and resolutions.
- Ensure compliance with industry standards and regulatory requirements.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position will be accepting applications until Jan 3, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking a highly skilled and motivated Networking Operations Technician Team Lead to oversee and manage network operations team (6 technicians currently) . The ideal candidate will have extensive experience in network infrastructure, troubleshooting, and team leadership. This role is crucial in ensuring the stability, security, and efficiency of the network systems.
Network Monitoring and Incident Troubleshooting
Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues
Support inbound requests from the helpdesk and end users
Manage carrier and supplier escalations ensuring prompt incident resolution
Coordinate field service technicians to respond to and restore services
Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
Thoroughly document steps taken to troubleshoot and resolve incidents within the company's knowledgebase
Operations
Ensure all activities are properly documented and tracked through a ticketing system
Maintain network related data; update network information in IT's database of sites, including providing on time written reports/status to IT management
Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.
Participate in rotating on-call schedule
Participate and/or be part of the NOC continuous improvement activities
Skills
support
Top Skills Details
support
Additional Skills & Qualifications
Leadership and Team Management:
- Lead and mentor a team of network technicians, providing guidance and support.
- Assign tasks and projects, ensuring timely and efficient completion.
- Conduct regular performance reviews and provide feedback.
Network Operations:
- Oversee the installation, configuration, and maintenance of network hardware and software, including servers, routers, switches, and firewalls.
- Monitor network performance and troubleshoot issues to ensure optimal operation.
- Implement and maintain network security measures to protect against unauthorized access and data breaches.
Project Management:
- Plan and execute network-related projects, ensuring alignment with company goals and timelines.
- Collaborate with other departments to understand and meet their networking needs.
- Manage vendor relationships and coordinate with external service providers.
Documentation and Reporting:
- Maintain detailed documentation of network configurations, processes, and procedures.
- Generate regular reports on network performance, incidents, and resolutions.
- Ensure compliance with industry standards and regulatory requirements.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position will be accepting applications until Jan 3, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.