Overview
On Site
Full Time
Skills
Service desk
Customer facing
Training
Network
Microsoft Windows
iOS development
Android
Operating systems
Organizational skills
Multitasking
Typing
Training and development
React.js
Taxes
Life insurance
Transformation
Partnership
Law
Job Details
Shift
8am-4:30p Sat-Wed (Thur & Fri - OFF).
Top Skills' Details
1. Experience working with AD
2. Experience working with O365
3. Experience with remote trouble shooting
4. Great Customer facing skills
Job Description
Updates user and asset information as appropriate
Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects
Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible
Escalates problems to supervisor, when necessary
Have knowledge of Windows, MAC, iOS, and Android Operating systems and Applications
Excellent interpersonal, verbal, and organizational skills
Ability to work well in a team-based, fast paced/multitasking environment
Ability to respond knowledgeably and in a manner understandable to the customer with regards to questions or technical issues
Ability to respond promptly to customer needs Answers incoming calls within 10 seconds (approximately 3 rings)
Ability to support client approved software
Ability to analyze and evaluate incident reports and make recommendations to reduce help line incident rate
Ability to keyboard/type a minimum of 40wpm
Ability to work independently from home within a quiet, uninterrupted, private working environment
And finally, every Pixel Health team member will be expected to assess their own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills, and share that expertise with those around them Like any fast-paced environment, be prepared to react well under pressure, accept responsibility for your own actions, and always follow through on your commitments
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) (Negotiable)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
8am-4:30p Sat-Wed (Thur & Fri - OFF).
Top Skills' Details
1. Experience working with AD
2. Experience working with O365
3. Experience with remote trouble shooting
4. Great Customer facing skills
Job Description
Updates user and asset information as appropriate
Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects
Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible
Escalates problems to supervisor, when necessary
Have knowledge of Windows, MAC, iOS, and Android Operating systems and Applications
Excellent interpersonal, verbal, and organizational skills
Ability to work well in a team-based, fast paced/multitasking environment
Ability to respond knowledgeably and in a manner understandable to the customer with regards to questions or technical issues
Ability to respond promptly to customer needs Answers incoming calls within 10 seconds (approximately 3 rings)
Ability to support client approved software
Ability to analyze and evaluate incident reports and make recommendations to reduce help line incident rate
Ability to keyboard/type a minimum of 40wpm
Ability to work independently from home within a quiet, uninterrupted, private working environment
And finally, every Pixel Health team member will be expected to assess their own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills, and share that expertise with those around them Like any fast-paced environment, be prepared to react well under pressure, accept responsibility for your own actions, and always follow through on your commitments
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) (Negotiable)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.