Overview
On Site
$17 - $20
Full Time
Skills
Remote Support
Laptop
Software maintenance
Documentation
Problem solving
Inventory control
Training
Technical Support
Database
Microsoft Windows
Active Directory
Microsoft Office
Computer hardware
Job Details
Job Description
Job Description
o Performs problem solving and assistance on various software applications, and hardware systems such as PCs, laptops, and peripheral devices for department end-users.
o Performs routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems.
o Provides technical assistance and maintenance support to departmental and end users, hands on and via telephone remotely.
o Documents the problem resolution steps performed into the call tracking system.
o Deploy hardware and software to end-users as necessary.
o Assist with hardware transport between locations as necessary. Responsible for inventory control of assigned location.
o Maintains knowledge of current technological developments/trends in area of expertise.
o May provide individual and/or group instruction and training to staff on computer hardware and software.
o Participates in projects to set new technological and service directions.
o Enters all user support issues into call tracking database, and escalates to a higher level when necessary.
o Performs miscellaneous job-related duties as assigned.Microsoft Windows 10, Active Directory, Microsoft Office Suites, Hardware and Software
o Performs routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems.
o Provides technical assistance and maintenance support to departmental and end users, hands on and via telephone remotely.
o Documents the problem resolution steps performed into the call tracking system.
o Deploy hardware and software to end-users as necessary.
o Assist with hardware transport between locations as necessary. Responsible for inventory control of assigned location.
o Maintains knowledge of current technological developments/trends in area of expertise.
o May provide individual and/or group instruction and training to staff on computer hardware and software.
o Participates in projects to set new technological and service directions.
o Enters all user support issues into call tracking database, and escalates to a higher level when necessary.
o Performs miscellaneous job-related duties as assigned.Microsoft Windows 10, Active Directory, Microsoft Office Suites, Hardware and Software
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