Enterprise Tools Administrator (Remote)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit ;br>
What We Do

We are a transformative team shaping how First American builds and delivers world-class technology products that drive the real estate industry. We are looking for an experienced Enterprise Tools Administrator to manage and optimize key technology tools like Jira, Confluence, Slack, and Pendo. This role will ensure smooth operations, handle licenses and user access, and align tools with business needs. The ideal candidate will have a strong technical background in system administration and excel in troubleshooting, governance, and strategic tool optimization.

*We are open to remote candidates for this role.

What You'll Do:

• Administer and maintain Jira, Confluence, Slack, and Pendo, including system configuration, upgrades, and user support.
  
• Oversee user provisioning and license administration, collaborating with Procurement and leadership on renewals and contracts.
  
• Develop and enforce governance guidelines, working with standardization groups to ensure tools align with business objectives.
  
• Evaluate business needs and propose improvements or adjustments to tool usage strategies.
  
• Manage and assess third-party integrations, plugins, and apps for efficiency and cost-effectiveness.
  
• Provide training and troubleshooting support to teams, ensuring proper tool usage and issue resolution.
  
• Stay updated on the latest tools, plugins, and workflows to propose future enhancements and deployments.
  
• Work with cross-functional teams, providing regular updates to senior management on tool status, risks, and recommendations.
  

What You'll Bring:

• Strong knowledge of Atlassian Tools (Confluence, Jira).
  
• Experience with Slack and Pendo is preferred but not required.
  
• Experience in system administration for engineering and/or product teams.
  
• A proactive work ethic, demonstrating professionalism and responsibility.
  
• Ability to multi-task, quickly adjust to changes, and manage multiple priorities.
  
• Effective verbal and written communication skills, with strong relationship, collaboration, and organizational skills.
  

Pay Range: $146,175 - $182,725 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

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What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.