ServiceNow Business Analyst

Overview

Remote
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

Business Analysis
Servicenow
Cherwell

Job Details

Job Title: Service Now Business Analyst

Job Type: Long-Term Contract

Location: Sacramento, CA , 100% remote

About R Systems:

R Systems is a global leader in technology and analytics services, delivering innovative solutions to drive digital transformation across industries like Telecom, Banking, Healthcare, and Public Services. With over 4,400 professionals in 25+ countries, we are committed to helping our clients achieve operational excellence and enhanced customer experiences.

We are proud to be Great Place to Work Certified in 10 countries, including India, the USA, Canada, and more. Our vibrant team culture fosters collaboration, innovation, and growth, making R Systems a fantastic place to work. Join us in creating impactful solutions and advancing technology for a better tomorrow.

Mandatory Qualifications

Job Description:

We are seeking a ServiceNow Business Analyst with Cherwell to ServiceNow migration experience to work closely with business stakeholders and technical teams. This role involves gathering business requirements, analyzing processes, and ensuring successful ServiceNow implementations.

Key Responsibilities:

  • Collaborate with stakeholders to gather and document business requirements.
  • Drive Cherwell to ServiceNow migration planning, including impact analysis and gap assessments.
  • Define workflows, user stories, and functional specifications for ServiceNow development.
  • Support UAT, conduct training, and ensure smooth adoption of ServiceNow solutions.
  • Work with developers and administrators to ensure business needs are met.
  • Perform data analysis and validation to ensure data integrity post-migration.
  • Identify process improvement opportunities leveraging ServiceNow capabilities.

Required Skills & Experience:

  • 5+ years of experience as a Business Analyst, preferably in ITSM or ITOM projects.
  • Experience in Cherwell to ServiceNow migration projects, including data mapping and process alignment.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, and CMDB.
  • Ability to create detailed requirement documents, user stories, and functional specifications.
  • Experience in conducting stakeholder workshops and UAT sessions.
  • ITIL certification is a plus.
  • ServiceNow Certified Implementation Specialist (CIS) is preferred.

Why Join Us?

  • Innovative Environment: Work on impactful public sector projects that drive technological advancements.
  • Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise.
  • Professional Growth: Enjoy opportunities for career development, certifications, and continuous learning.
  • Flexible Work Arrangement: Benefit from a hybrid work model that supports both remote and on-site work.

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