Five9 Contact Center Solution Architect / Consultant

Overview

Remote
$70 - $80
Accepts corp to corp applications
Contract - W2

Skills

Cloud Architecture
API
SOAP

Job Details

Remote

  • Omni channels interaction platform and technologies of Five9
  • Conversational IVR, Speech Analytics, Chat/ Voice bots
  • Good understanding of API (SOAP and REST) based data integrations
  • Channel like sms, whatsapp integrations for newer choice of channels
  • Ability to design contact center solutions on Five9
  • Implementation of solutions and configurations on Five9 applications
  • Integrations with 3rd party systems like Verint, SFDC etc.
  • Exposure on micro service architecture-based cloud application development and deployment

Other Key Specific Skills

  • Hands experience in leveraging CCAS platform Five 9
  • Hands-on experience in Five 9 cloud architecture landscape, landing zones, micro-services architecture and applicability on re-engineering cloud contact center platforms
  • Experience in migrations from legacy CCAS platforms to new CCAS
  • Experience applied using Conversational AI and Analytics
  • Proven experience in the execution of transformational projects
  • Cross functional collaboration
  • Strong contact center acumen
  • Demonstrated ability to understand and discuss technical concepts and manage tradeoffs
  • Ability to create SOPs, training materials and processes to streamline efforts and operations

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About Jubilant Consulting