Telecommunications Specialist

Essential Job Duties:

-Develop and maintain an advanced understanding of company s use of technology.

-Apply expert Telecom and troubleshooting abilities as a key member of a network support team while focusing on assigned specialties that could include, but are not limited to, VoIP, Analog/POTS, Cellular, Fax, Alarm System and Elevator Telephone lines, and various IT software applications across company.

-Comprehensive hands-on experience deploying and troubleshooting Telecom Infrastructure.

-Develops and tracks repeatable, value-added metrics for reporting and fault prevention.

-Defines and documents issue root causes and recommends permanent remediation.

-Work with IT associates and business partners to identify opportunities and adjust Telecom services accordingly.

-Collaborate on the development of standards and operating procedures for related Telecom services.

-Maintain consistent and professional customer service and communication with end users and IT associates.

-Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.

-Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures.

-Works directly with senior IT and business leads to develop service strategies and objectives aligned with business outcomes and strategies.

-Support IT Operations Manager - Telecom by ensuring that all information is updated, accurate and provides a clear understanding to how the service is performing.

-Work with project teams to plan, deploy, and test all Telecom system installations and integrations.

-Work directly with 3rd party telecom managed service providers coordinating support efforts, managing issues, and proactively addressing service projects, deficiencies, and initiatives.

-Leverages technical knowledge and industry trends to provide ongoing process improvement and develop business opportunities.

-Maintain advanced working technology knowledge.

-Develop and maintain IT service area documentation process and procedures.

-Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.

-Provide technical assistance, guidance, and leadership to other analysts and IT associates

-Work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented needs, policies, and best practices.

-Collaborate with colleagues to identify and remediate issues.

-Develop work processes and best practices and implement changes to streamline operations.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

-Required education B.A. or higher in IT associated fields of study or relevant experience.

-Certifications Certified Telecommunications Analyst, Network+, Certified VoIP Analyst preferred.

-Required experience Minimum 3 years experience or equivalent in IT, 1 years being directly Telecom focused.

-Excellent computer skills necessary in Visio, PowerPoint Presentation, O365 and Teams

-Excellent time management and organizational skills.

-Detail-oriented, well-organized self-starter

-Excellent analytical skills and the ability to apply them to the investigation of existing installations.

-Experience working with 3rd party vendors.

-Experience with 8x8 or similar VoIP providers is a big plus.