Overview
On Site
Full Time
Skills
Innovation
Training
Insurance
Financial services
Finance
Training and development
Health insurance
Life insurance
Operations management
Relationship development
Problem management
Risk management
Policies
Metrics
Educate
Auditing
Productivity
Service delivery
Recovery
MSP
Regulatory Compliance
Leadership
Vendor management
Purchasing
Governance
Management
Organizational structure
Business analysis
Communication
Collaboration
Decision-making
Continuous improvement
Data
Computer networking
Load balancing
WAN
LAN
Wireless networking
DNS
Dragon NaturallySpeaking
Network
Job Details
Overview
Do you crave innovation and want to work for a company that is the BEST at what they do in the industry? Does the opportunity to work in a hybrid environment and maintaining a work life balance appeal to you? Then we have the perfect job for you! We are seeking an Infrastructure Engineer - Network Engineer who pushes the envelope and strives to create the best product possible. This position will allow you to utilize different technologies, languages, and frameworks to drive solutions while working on inclusive teams that foster diversity of thought. You will be provided opportunities via in house training programs for upskilling to support your development and career goals!
Work Arrangements:
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
Join State Farm!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our page for more information on our , , and the of joining the State Farm team!
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Competitive Benefits including:
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
For more details visit our page
Responsibilities
The Infrastructure Engineering and Operations Management (IEOM) Network Service Delivery team is responsible for the day-to-day interaction and oversight of network related technologies, services and work being performed by the managed service provider (MSP). The team is responsible for the relationship development, continuous improvement of services, and prioritization of work. The Service Delivery Team will validate reports, metrics, and resource unit consumption provided by the managed service provider. The Service Delivery Team will have vendor engagement responsibilities for other 3rd Party vendor and supplies that provided the technologies and services utilized within the network space.
Responsibilities include:
Serve as a trusted advisor to IEOM leadership on network products managed by MSP.
Liaison for MSP to escalate to State Farm teams for incident and problem management prioritization and escalation focused on achieving desired outcomes
Manages and audits relevant services levels and reports on performance of service provider
Keeps abreast of technological changes pertinent to their job responsibilities
Knowledgeable and skilled with the enterprise risk management cycle, policies, standards and applicable legislative or regulatory items
Coordinates, manages, audits and troubleshoots system and/or various application accesses for authorized resources to support operation
Analyzes metrics to assist and educate leadership on vendor service performance
Analyzes and consults with business partners on their inquiries related to automation, application and procedures questions impacting the operation
Conduct regular service reviews, audit MSP performance and productivity relative to SLAs, validate SLAs and key measures are met, and handle exception requests for in-scope products
Serve as the primary point of contact between the IEOM team and the provider regarding service delivery changes, problems, and recovery efforts
Foster a strong relationship and interact daily/weekly with MSP performance, and ensure contractual compliance, outcomes, and contractual obligations are met, issues documented, impediments are addressed
Serve as point of contact and facilitate resolution of escalated service provider issues and concerns about contracted work, and/or assisting in resolving conflicts between "customer" and the service provider, engaging appropriate parties (e.g., leadership, Technology Vendor Management Office, Purchasing) according to prescribed governance processes
Understand the Description of Services and contractual obligations, including how "business-as-usual" and "Projects" are defined in the contract, to ensure mitigation of value leakage and manage the backlog, prioritization, and review of those efforts accordingly for in-scope and new services
Ability to manage a significant workload
Qualifications
Required Skills:
Ability to navigate State Farm organization structure to build consensus and influence others to achieve desired outcomes
Exceptional interpersonal skills with the ability to build relationships
Customer focused, learning agility and ability to adapt to change
Strong business analysis, communication (both verbal and written), collaboration, and technical competence skills
Develops an understanding of product dependencies and navigates the organization to facilitate decision making and continuous improvement
Preferred Skills:
Knowledge and working experience with Data Center Networking (Leaf & Spine Architecture)
Knowledge and working experience with Load Balancing
Knowledge and working experience with Wide Area Network (WAN) Connectivity
Knowledge and working experience with Local Area Networking (LAN)
Knowledge and working experience with Wireless Networks
Knowledge and working experience with a Domain Name Service (DNS)
Knowledge and working experience with Software-Defined Wide Area Networks (SDWAN)
Knowledge and working experience with Monitoring, Diagnostics, Network Automation
Do you crave innovation and want to work for a company that is the BEST at what they do in the industry? Does the opportunity to work in a hybrid environment and maintaining a work life balance appeal to you? Then we have the perfect job for you! We are seeking an Infrastructure Engineer - Network Engineer who pushes the envelope and strives to create the best product possible. This position will allow you to utilize different technologies, languages, and frameworks to drive solutions while working on inclusive teams that foster diversity of thought. You will be provided opportunities via in house training programs for upskilling to support your development and career goals!
Work Arrangements:
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
Join State Farm!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our page for more information on our , , and the of joining the State Farm team!
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Competitive Benefits including:
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
For more details visit our page
Responsibilities
The Infrastructure Engineering and Operations Management (IEOM) Network Service Delivery team is responsible for the day-to-day interaction and oversight of network related technologies, services and work being performed by the managed service provider (MSP). The team is responsible for the relationship development, continuous improvement of services, and prioritization of work. The Service Delivery Team will validate reports, metrics, and resource unit consumption provided by the managed service provider. The Service Delivery Team will have vendor engagement responsibilities for other 3rd Party vendor and supplies that provided the technologies and services utilized within the network space.
Responsibilities include:
Serve as a trusted advisor to IEOM leadership on network products managed by MSP.
Liaison for MSP to escalate to State Farm teams for incident and problem management prioritization and escalation focused on achieving desired outcomes
Manages and audits relevant services levels and reports on performance of service provider
Keeps abreast of technological changes pertinent to their job responsibilities
Knowledgeable and skilled with the enterprise risk management cycle, policies, standards and applicable legislative or regulatory items
Coordinates, manages, audits and troubleshoots system and/or various application accesses for authorized resources to support operation
Analyzes metrics to assist and educate leadership on vendor service performance
Analyzes and consults with business partners on their inquiries related to automation, application and procedures questions impacting the operation
Conduct regular service reviews, audit MSP performance and productivity relative to SLAs, validate SLAs and key measures are met, and handle exception requests for in-scope products
Serve as the primary point of contact between the IEOM team and the provider regarding service delivery changes, problems, and recovery efforts
Foster a strong relationship and interact daily/weekly with MSP performance, and ensure contractual compliance, outcomes, and contractual obligations are met, issues documented, impediments are addressed
Serve as point of contact and facilitate resolution of escalated service provider issues and concerns about contracted work, and/or assisting in resolving conflicts between "customer" and the service provider, engaging appropriate parties (e.g., leadership, Technology Vendor Management Office, Purchasing) according to prescribed governance processes
Understand the Description of Services and contractual obligations, including how "business-as-usual" and "Projects" are defined in the contract, to ensure mitigation of value leakage and manage the backlog, prioritization, and review of those efforts accordingly for in-scope and new services
Ability to manage a significant workload
Qualifications
Required Skills:
Ability to navigate State Farm organization structure to build consensus and influence others to achieve desired outcomes
Exceptional interpersonal skills with the ability to build relationships
Customer focused, learning agility and ability to adapt to change
Strong business analysis, communication (both verbal and written), collaboration, and technical competence skills
Develops an understanding of product dependencies and navigates the organization to facilitate decision making and continuous improvement
Preferred Skills:
Knowledge and working experience with Data Center Networking (Leaf & Spine Architecture)
Knowledge and working experience with Load Balancing
Knowledge and working experience with Wide Area Network (WAN) Connectivity
Knowledge and working experience with Local Area Networking (LAN)
Knowledge and working experience with Wireless Networks
Knowledge and working experience with a Domain Name Service (DNS)
Knowledge and working experience with Software-Defined Wide Area Networks (SDWAN)
Knowledge and working experience with Monitoring, Diagnostics, Network Automation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.