Overview
Remote
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Customer Service Skills
Microsoft Teams environment
Service Now ticketing platform
understanding on Active Directory
Job Details
Position: System Administrator
Duration: 12 Months+. [40Hrs /Week]
Location: Remote - Bismarck, ND - 58503
Required Skills:
- Strong Customer Service Skills.
- Proficient in writing and speaking the English language and communicate effectively.
- Ability to work in a Microsoft Teams environment and take part in Teams Video conference meetings.
- Understanding prioritizing work based on SLA agreements.
- General understanding on Active Directory Users and Groups- creating users, groups, organizational units, and computer objects.
- Ability to work 40 hours per week and be accountable.
- Ability clearly document work performed within our Service Now ticketing platform.
- Follow procedures and documentation for fulfilling requests.
- Effectively interpret and communicate highly technical information to non-technical and technical users.
Nice to have Skills:
- Professional certifications in hardware, operating systems
- Ability to troubleshoot Telecom call center issues.
- Provide Network and VPN related troubleshooting.
- Experience with Palo Alto, Juniper, and Extreme switching.
- Experience with using PowerShell Scripting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.