Overview
On Site
Full Time
Skills
IT Consulting
Product Support
Attention To Detail
Remote Support
Computer Hardware
Knowledge Base
Linux
Operating Systems
MySQL
Conflict Resolution
Problem Solving
Communication
Customer Satisfaction
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.
Responsibilities
Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
Assist customers with the functionalities of our software and hardware products, answering any questions they may have
Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
Utilize remote software to access both customer and internal hardware
Work with Developers and other teams to resolve technical issues
Contribute to the Knowledgebase
Requirements
Strong knowledge of Linux operating systems
Experience with MySQL
Excellent problem-solving skills
Ability to handle customer support inquiries efficiently
Capability to work in a fast-paced environment
Strong verbal and written communication skills
High degree of professionalism and dedication to customer satisfaction
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.
Responsibilities
Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
Assist customers with the functionalities of our software and hardware products, answering any questions they may have
Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
Utilize remote software to access both customer and internal hardware
Work with Developers and other teams to resolve technical issues
Contribute to the Knowledgebase
Requirements
Strong knowledge of Linux operating systems
Experience with MySQL
Excellent problem-solving skills
Ability to handle customer support inquiries efficiently
Capability to work in a fast-paced environment
Strong verbal and written communication skills
High degree of professionalism and dedication to customer satisfaction
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.