Senior End User Computing Engineer (Mac)

Job Title: Senior End User Computing Engineer (Mac)

Location: This role is based in New York City (3 days/week in office commitment). (Hybrid)

Job Type: Contract

RESPONSIBILITIES:

• Architect, deploy, and manage macOS device management solutions using Jamf Pro and Microsoft Intune.
• Own the lifecycle management of macOS devices including provisioning, configuration, patching, and decommissioning.
• Develop and maintain automation scripts and policies to streamline device onboarding, updates, and compliance enforcement.
• Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection.
• Lead troubleshooting efforts related to macOS hardware, software, and integration with enterprise tools.
• Provide mentorship and technical guidance to junior engineers and IT support teams.
• Monitor system performance, create documentation, and generate reports on compliance and inventory.
• Stay current with macOS updates, Apple enterprise technologies, and endpoint management trends.
• Assist with architecture design, implementation, and documenting processes & procedures required for projects and services related to macOS device management solutions
• Implement new systems, upgrades, and modifications (including planning, testing, coordinating, and scheduling)
• Monitor the production environment and ensure speedy resolution of issues, taking ownership of problem management activities
• Provide Tier 3 escalation support for escalated Mac-related incidents and troubleshooting
• Address gaps and continually improve engineering services and delivery of devices
• Ensure support documentation is produced, maintained and improved
• Automate manual processes to increase reliability and reduce operational costs
• Package, deploy, and manage software and updates
• Interface, collaborate, and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations
• Participate in audits and compliance activities by providing documentation and reports as needed
• Keep up to date with the latest macOS features, MDM capabilities, and enterprise endpoint management best practices

BASIC REQUIREMENTS:

5+ years of experience in macOS end user computer engineering and administration in a large-scale enterprise environment (10K+ users)

Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts). Qualified candidates must meet minimum certification requirements and have attained either of these certificates: Minimum: Jamf 200

Preferred: Jamf 300

Qualified candidates must have experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)

In-depth knowledge of macOS, iOS, and tvOS and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience

Proficient in scripting languages such as Bash, Python, AppleScript, Perl or zsh for automation and custom workflows

Strong knowledge of macOS internals, security frameworks, and MDM protocols

Strong business acuity, including understanding and practical application of relevant market/industry trends

Excellent troubleshooting, documentation, and written/verbal communication skills

Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication, organization, time management, and problem-solving skills

PREFERRED QUALIFICATIONS:

Hands-on experience configuring and managing Microsoft Intune for macOS

Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.)

Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX

Experience with endpoint detection & response (EDR) tools such as CrowdStrike

Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols