IT Business Analyst, SAP Direct to Consumer

Overview

Remote
$130,000 - $150,000
Full Time
25% Travel

Skills

SAP
SAP S/4
SAP SD
SAP CAR

Job Details

Purpose and objectives of the job:

The IT Business Analyst, SAP Direct to Consumer will provide hands-on leadership, configuration, and support of the Direct-to-Consumer (D2C) process in a global S/4 HANA Fashion implementation of SAP and SAP CAR. In this role, you will collaborate closely with business stakeholders to understand their requirements and translate them into comprehensive technical specifications and architectural designs for SAP solutions, including cloud-based architectures. Your expertise and leadership will be vital in guiding development teams throughout the project lifecycle, with a strong focus on leveraging SAP S/4 Fashion and SAP CAR solution capabilities and incorporating innovations. This position is an integral part of the Information Technology (IT) applications team that ensures excellent customer service and involves substantial responsibility for the overall application delivery, configuration, and ongoing support.

Tasks and responsibilities:

  • Apply conceptual knowledge of business processes and technology to solve complex business processes and procedural problems.

  • Participate in and take ownership of cross-functional projects and deliver SAP processes and application solutions for our internal business units and customers.

  • Participate in the design and development of stable efficient global business solutions. Drive excellence in solutions.

  • Provide business customers with expert troubleshooting and problem-resolution capabilities.

  • Troubleshoot and debug SAP programs to solve application or configuration issues.

  • Proactively seek out, identify, and assess new technology and concepts that will add value to the business.

  • Ensure appropriate involvement in project teams to build ownership for solutions.

  • Work directly with SAP CAR on a technical level to solve application issues.

  • Investigate complex SAP notes, understand potential system impact, and work with ABAP and/or BASIS

    resources to apply appropriate notes.

  • Manage and own support of the SAP direct-to-consumer functionality including all areas of sales

    operations, customer service, outbound logistics, and billing.

  • Maintain, manage, and own changes/enhancements to SAP S/4 Fashion and SAP CAR configuration in

    support of the global direct-to-consumer order-to-cash processes.

  • Manage and/or perform the design, testing, and application of SAP direct-to-consumer order-to-cash

    system configuration in line with agreed timeframes, business requirements, and global standards.

  • Develop business solutions with expertise in all order to cash processes in an AFS environment.

Skills:

  • Minimum Bachelor s Degree, M.B.A, or equivalent is a plus

  • Participation in at least 2 full cycle SAP implementations.

  • At least 8 years of relevant experience in delivering enterprise business solutions.

  • At least 5 years of process mapping and process reengineering experience.

  • At least 5 years of SAP SD configuration experience including designing solutions for direct-to-

    consumer channels in an SAP Retail or Apparel and Footwear environment required.

  • Experience implementing or supporting SAP S/4 HANA is highly desired.

  • Experience with SAP CAR and the POSDTA module is required.

  • Experience with projects integrating SAP to cloud platforms.

  • Experience in working with remote teams, and matrixed reporting environments

  • Knowledge and experience in digital, and retail channels, and integrating those into an SAP ERP platform.

  • Experience with integration to Salesforce Commerce Cloud and/or other SAAS consumer platforms is a

    plus

  • Experience with integration to retail POS solutions is a plus.

  • Experience with Mulesoft or similar integration platforms is a plus.

  • Experience with US sales tax software packages (e.g. Avalara) and credit card integration scenarios.

  • Experience with Blackline is a plus.

  • Experience working with Business Intelligence teams delivering business reporting is a plus

  • Ability to design, implement, test, manage, and support business solutions that involve non-SAP systems

  • Previous experience working in the Apparel or Footwear industry is highly preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.