Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Acceptance Testing
Accessibility
Adobe Experience Manager
Adobe XD
Analytical Skill
Job Details
We are looking for Senior Solutions Designer - CRM for our client in Toronto, ON
Job Title: Senior Solutions Designer - CRM
Job Type: Contract
Job Description:
Job Description:
Responsibilities:
- Undertakes the design of hosting technology solutions based on the client s service specifications, standards, policies, best practices and cost models, in order to meet client.
- CRM application business requirements and project/initiative deliverables.
- Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Knowledge of related best practices, Government directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
- Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
- Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing systems making recommendations for improving performance and develop technical documentation.
- Experience planning, migrating, implementing and sustaining large complex system development projects.
- Knowledge of technology developments, trends and new products to evaluate application to client short and long term technology requirements.
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
- Experience designing and developing large, complex, CRM applications.
- Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
- A team player with a track record for meeting deadlines with analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.
Technical Solution and Development Skills- 40%:
- At least 7+ years of experience designing solutions with Oracle Siebel CRM and Adobe AEM technologies.
- Experience with developing business design documents, functional & non- functional requirements.
- Experience with developing high level application flows to support the business requirements.
- Experience in developing functional design document.
- Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions.
- Experience with solutions and designs with user experience and accessibility (WCAG/AODA).
- Experience conducting user research and usability testing.
- Experience developing user personas and user journey maps.
- Experience analyzing user feedback and designing solutions to address user issues and pain points.
- Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD.
- Experience researching and applying industry best practices.
- Demonstrated experience in developing use cases (business/system), identifying and documenting business rules.
- Demonstrated experience with the creation and analytical process of business requirement documents.
- Demonstrated experience in identifying risk and providing solutions.
- Demonstrated experience with creating quality assurance plan and writing test cases.
- 7+ years of experience in Siebel Solution implementation and Adobe AEM Solution implementation.
- Demonstrated experience with change management methodologies and documenting test strategies, scenarios, plans for user acceptance testing (UAT).
- Demonstrated experience in creating and updating business architecture artefacts.
- Demonstrated experience with rational unified process (RUP).
- Experience in developing application view visibility and CRUD (create, read, update, delete) matrix.
- Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype.
- Strong communication skills; both written and verbal, ability to work under pressure, work with aggressive timelines, and be adaptive to change.
- Ability to develop and present new ideas and conceptualize new approaches and solutions.
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
- Demonstrated ability to work with functional and technical teams.
- Demonstrated ability to participate in a large team and work closely with other individual team members.
- Proven analytical skills and systematic problem solving.
- Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team.
- Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
- Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
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