Overview
Skills
Job Details
Respond to, identify, and troubleshoot application-related issues to their full resolution.
Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
Become familiar with the organization's operational processes and how they interact and leverage applications.
Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
Work collaboratively within the scrum teams, IT department and internal operations teams.
Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
Utilize programming skills to solve tech debt items.
location: Milwaukee, Wisconsin
job type: Contract
salary: $25 - 27 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Solid understanding of current/planned system service levels and disaster recovery procedures.
Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
Experience with ServiceNow and production support process.
Development experience with MS SQL query.
Experience with PowerShell.
Experience with C#.
Experience in AWS environment.
Excellent communication skills.
Plus:
Experience with SSIS.
Experience with .NET API.
Familiar with Confluence and Jira.
Knowledge of Agile/scrum.
qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.