ServiceNow Business Analyst

Mandatory Qualifications:
1. At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:
a. Creating and maintaining requirement management plan
b. Assessment of analysis scope and tasks
c. Planning business analysis tasks
d. Facilitating joint application design (JAD) and/or collaborative design sessions
e. Elicitation, definitions and documentation of various business, user, and system requirements
f. Analysis for business process improvement, application design and workflow automation
g. Modeling and documenting new functional requirements; use case development.
h. Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers
i. Work closely with the ServiceNow implementation vendor team

2. At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list:
a. Business requirements, business rules, and business process model
b. Use cases, functional requirements and/or functional specifications
c. Non-functional requirements
d. Stakeholder requests
e. Procurement documentation
f. Transition plans and/or implementation requirements
g. Traceability matrices

3. At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non-functional requirements, design specifications and provide full traceability for projects.