Overview
On Site
$33.25 - $38.50
Full Time
Skills
Technical Support
Help desk
Productivity
Computer networking
Management
Network
Issue tracking
Zendesk
Microsoft Windows
Microsoft Office
Microsoft Azure
Android
Software deployment
Operations
Android development
Cisco
Citrix
Microsoft
Active Directory
Computer hardware
Configuration Management
Manufacturing
Job Details
Job Description
Job Description
We are seeking a Help Desk Analyst II to join our team in the manufacturing industry, based in TARRYTOWN, New York. This role offers a contract to permanent employment opportunity and is centered on providing technical support to our end users. As a Help Desk Analyst II, you will be instrumental in diagnosing and resolving complex hardware and software issues, managing user accounts, and performing networking tasks.
Responsibilities:
Diagnose and resolve intricate hardware and software issues to maintain productivity
Manage and maintain user accounts, ensuring correct access and security
Carry out networking tasks, including the configuration and management of network devices
Offer support for C-suite executives, ensuring their tech needs are met promptly and efficiently
Utilize ticketing system Zendesk to track, prioritize, and resolve support requests
Develop proficiency in technologies such as Windows 10 and 11, Office 365, Azure, and Intune
Support a variety of devices, including Android, Apple, and Mac computers
Implement configuration management and deployment strategies to streamline processes
Leverage skills in Microsoft and Active Directory for daily operations
Stay up-to-date with advancements in Cisco and Citrix technologies to provide informed solutions. Candidate must have proficiency in Android Development
Experience with Cisco Technologies is required
Knowledge and experience with Citrix Technologies is essential
Must be familiar with Mac Computers
Proficiency in Microsoft systems and software is required
Experience with Active Directory is necessary
Knowledge and experience with Apple Devices is required
Must have a good understanding of Computer Hardware
Experience with Configuration Management is essential
Experience with Deployments in a manufacturing environment is required
Responsibilities:
Diagnose and resolve intricate hardware and software issues to maintain productivity
Manage and maintain user accounts, ensuring correct access and security
Carry out networking tasks, including the configuration and management of network devices
Offer support for C-suite executives, ensuring their tech needs are met promptly and efficiently
Utilize ticketing system Zendesk to track, prioritize, and resolve support requests
Develop proficiency in technologies such as Windows 10 and 11, Office 365, Azure, and Intune
Support a variety of devices, including Android, Apple, and Mac computers
Implement configuration management and deployment strategies to streamline processes
Leverage skills in Microsoft and Active Directory for daily operations
Stay up-to-date with advancements in Cisco and Citrix technologies to provide informed solutions. Candidate must have proficiency in Android Development
Experience with Cisco Technologies is required
Knowledge and experience with Citrix Technologies is essential
Must be familiar with Mac Computers
Proficiency in Microsoft systems and software is required
Experience with Active Directory is necessary
Knowledge and experience with Apple Devices is required
Must have a good understanding of Computer Hardware
Experience with Configuration Management is essential
Experience with Deployments in a manufacturing environment is required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.