Senior Service Desk Technician - onsite, no Remote

  • New York, NY
  • Posted 31 days ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

SCCM
Intune
Cisco

Job Details

Please email me your resumes @ ()or call me on my cell .

Job Title: Senior Service Desk Technician
Location: NYC, NY

Duration: 6-12 months

Job Description:

Mandatory Skills: Systems/Apps administration including installation/upgrade of software s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support. ITSM /INTUNE / Cisco phone systems.

  • Must have deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.
  • Must have experience in IT Service Request Management System like Service Manager, Service Now, BMC Helix etc.
  • Must have experience with Mobile Device Management (e.g. MobileIron, Intune).
  • Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
  • Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
  • Must have VDI (Virtual Desktop) handling experience.
  • Must have excellent interpersonal communication skills and attention to details.
  • Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
  • Collaborative and team player.
  • Good organizational and problem-solving skills.
  • Good understanding of networking.
  • Ability to make decisions, plan effectively and work under pressure.
  • Ability to learn new technologies and adopt as per evolving business needs.
  • Workday Administration experience is huge plus.
  • Qualys vulnerability management experience is preferable.
  • Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
  • Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications.
  • Fluency in Spanish a plus.
  • Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
  • Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
  • Supervise Information Systems, Security and Auxiliary services.
  • Fixing computers vulnerabilities and patching.
  • Analyze incidents reported by users and fixing them.
  • Handling Start of the day and End of the day processes.
  • Handling end-user s problems related to phone/turret system and network.
  • Coordinates with Madrid (H.O.) to resolve systems issues.
  • Troubleshooting and solving systems/desktops performance issues.
  • Creating VDI Images and Maintaining Them.
  • Handling IT Asset Inventory Management.

Regards,

Harjeet Singh

Marlabs LLC. | One Corporate Place South | Piscataway, NJ 08854

Tel: | Mobile: | Fax: |

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