Senior Process Improvement Analyst

About This Role

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Discover will not sponsor or transfer employment work be currently authorized to work in the United States on a full-time basis.

Responsible for executing operational excellence and process improvement initiatives on a day-to-day basis, which includes creating future-state processes and metrics based observations to improve operational performance in quality, cost, delivery and risk mitigation. The position facilitates and promotes the understanding and implementation of operational excellence principles and techniques. The role conducts data analyses, including gathering data, analyses and generating insights. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Application of process analysis methods to identify operational excellence opportunities to increase efficiency and reduce risk prior to automation design.
• Support detailed requirements gathering, design and development of automations using various tools.
• Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.
• Perform investigatory shadows, process analysis and present recommendations.
• Perform process mapping and time study observations.
• Clearly document solution design, job aids and enhancements.
• Manages multiple process improvement projects at one time. Ensures solutions are consistent with organizational objectives. Builds relationships with all key constituents necessary to deliver project results.
• Writes requirements and use cases/user stories.
• Build and maintain relationships with Business Technology, Business Stakeholders and other teams to support automation development activities.
• Problem solves production issues, which may require transactional processing to complete thorough review of a process.

Minimum Qualifications

At a minimum, here's what we need from you:

• Bachelor's Degree in Engineering, Business Administration and Management, or related field
• 1+ years of experience in Production, Operations, Leadership, Project Management, or related field
• In lieu of a degree, 4+ years of experience in Production, Operations, Leadership, Project Management, or related field

Preferred Qualifications

If we had our say, we'd also look for:

• 2+ years of experience in Production, Operations, Leadership, Project Management, or related field
• Background with Lean Six Sigma or other process analysis methods and documentation (LSS Green or Black Belt)
• Master's Degree in Project Management, Business, Information Technology or related field
• Familiarity with Python, BluePrism or other RPA applications

#li-cs1

Application Deadline:

The application window for this position is anticipated to close on Aug-20-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.