Overview
On Site
Full Time
Skills
Team leadership
Collaboration
FOCUS
AIM
Strategy
Service delivery
Resource planning
Process automation
Accountability
Customer focus
Customer relationship management (CRM)
.NET
Customer experience
Management
Electrical engineering
Supervision
Sales
Project management
Offshoring
Shipping
Energy
Sustainability
Productivity
Electrical Systems
Operations
IMPACT
English
PDF
Job Details
Service Team Lead - Marine & Ports
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.\nWrite the next chapter of your ABB story.
This is a position with grade
12
Your role and responsibilities
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.\n\nThe work model for the role is hybrid.\n\nThis role is contributing to the Process Automation Marine & Ports division. \n\nYou will be mainly accountable for:\n Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.\n Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.\n Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.\n Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Qualifications for the role
The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.\n\nWe value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory\n\nWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website \n\nEqual Employment Opportunity and Affirmative Action at ABB\n\nABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.\n\nAll qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:\n_KnowYourRights_\nscreen_reader_10_20.pdf\n_%20English_\nformattedESQA508c.pdf\n\nAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.\n\nProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to Resumes and applications will not be accepted in this manner.\n\nmyBenefitsABB.com
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.\nWrite the next chapter of your ABB story.
This is a position with grade
12
Your role and responsibilities
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.\n\nThe work model for the role is hybrid.\n\nThis role is contributing to the Process Automation Marine & Ports division. \n\nYou will be mainly accountable for:\n Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.\n Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.\n Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.\n Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Qualifications for the role
- Bachelors' degree in engineering is preferred but not required
- 2 or more years of experience in Marine Industry service or Electrical Engineering service, preferably in a supervisory position.
- 5+ years' Marine Service experience preferred.
- Service experience (sales, project management, service coordination, or service engineer) in Marine & Ports services or Cruise and offshore industry.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.\n\nWe value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory\n\nWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website \n\nEqual Employment Opportunity and Affirmative Action at ABB\n\nABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.\n\nAll qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:\n_KnowYourRights_\nscreen_reader_10_20.pdf\n_%20English_\nformattedESQA508c.pdf\n\nAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.\n\nProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to Resumes and applications will not be accepted in this manner.\n\nmyBenefitsABB.com
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