Technical Support - Entry Level / Healthcare

If you are motivated to advance your computer degree at a high-tech, engineering-focused Healthcare IT company, based on the latest Cloud technology, ScImage wants to hear from you. ScImage s enthusiastic team of application strategists, web designers, and tech gurus supports a true Cloud Based Enterprise Level PACS System. The PACS Technical Support Representative works with hospital IT and clinical end users to analyze and resolve complex workflow issues in a fast-paced multi-tasking environment.

Skills required to be successful include

• Tech savvy and interested in multiple facets of computer activities: gaming, programming, etc.
• A passion for utilizing agile practices to increase your knowledge base and build your skillset, with plenty of room for growth.
• Motivation to take on an opportunity that offers variety, innovation, and unique challenges.
• Stellar communication skills to facilitate interaction with customers and internal stakeholders for collaborative problem solving.
• Fluency with Windows OS is required, Microsoft SQL knowledge is a plus.
• Familiarity with DICOM and HL7 is a double plus.

Duties and Responsibilities include, but are not limited to:

• Ensures that responses to customer inquiries provide value.
• Maintains professional demeanor during all interactions with customers.
• Works effectively and efficiently to resolve customer issues or escalate to DevOps team.
• Provides suggestions for improvement of departmental processes.
• Actively improves technical skills.
• Maintains appropriate databases and history files.
• Dispatches calls to field service organization.
• Participates in the analysis of product performance issues.
• Quality and professional delivery of answers provided to customers.
• Efficiency and effectiveness in handling individual customer inquires.
• Adherence to company policies and procedures.
• Degree of proficiency in utilizing the dispatch application software.
• Level of customer satisfaction generated from individual interactions.
• Degree of observed behavior contributing to the improvement of team performance.
• Accuracy of data entered into support center applications and files.
• Effectiveness of efforts to analyze and resolve complex technical issues.
• Effectiveness at expediting urgent customer issues.
• Clear communication, both written and oral.

Minimum Qualifications

• Outstanding verbal and written communications skills.
• Professional attitude and team player.
• Excellent organizational and customer service skills.
• Windows-based PCs and Server expertise.
• Basic Networking troubleshooting skills.
• Proficient with Microsoft Office.
• Data base experience, especially MS Access.
• MS SQL Server experience a plus.
• Ability to multi-task.
• Must keep extensive written records of all customer interactions.
• Pleasant personality and friendly phone voice a must.

Requirements

• Must be 18 years of age
• Must have GED or High School Diploma; Advanced Education is a plus.
• Must be legally permitted to work in the United States

Home Working Area Requirements

• Quiet area with no distractions.
• Must be well lit without glare.
• Desk must be adequate, designed to safely accommodate the equipment (computer, keyboard, etc.).
• Comfortable chair with adequate back support.
• Must meet ergonomic requirements.

Technical Requirements:

• High Speed Wired Internet connection; (No Wi-Fi only).