Field System Admin II - Print - Navy SMIT - Newport, RI

  • Posted 60+ days ago | Updated 7 hours ago

Overview

Remote
USD 28.85 - 33.65 per hour
Full Time

Skills

Collaboration
Service Management
IT Service Management
Enterprise Services
Internet
NMCI
Enterprise Networks
.NET
Network Operations
Service Desk
Cyber Security
Managed Services
Videoconferencing
Testing
VTC
Break/Fix
Repair
Inventory
Leadership
Management
SLA
Regulatory Compliance
Customer Relationship Management (CRM)
Vendor Relationships
DoD
Security Clearance
Security+
Computer Hardware
Communication
Printer Support
HP
ITIL
Network+
Adobe CS
Microsoft Access
SQL
Brand
Information Technology
Health Care
Investments
SAP BASIS
Law

Job Details

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.

Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

CDW currently seeks a Field System Administrator - Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.

Responsibilities:
  • Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
    • Installation
    • Configuration
    • Testing
    • Troubleshooting (onsite and via phone)
    • Repair
  • Proactively manage Service Tickets and update service-related activities in a timely manner
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
  • Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
  • Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
  • Interpret clients' needs and work toward resolution
  • Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
  • Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
  • Clearly communicate service offerings and performance expectations to leadership
  • Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
  • Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
  • Work with vendors, client, and CDW leadership to develop strategy
  • Manage to metrics to ensure SLA compliance
  • Maintain customer relationships
  • Maintain partner relationships
  • Maintain vendor relationships
  • Lead and facilitate the development of common practices

Required Qualifications
  • Active DOD Secret Clearance
  • Security+ Certification
  • High School Diploma or equivalent
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Intermediate understanding of the appropriate physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
  • Ability to understand, remember, and communicate routine, factual information
  • Ability to compose materials such as detailed reports, work-related manuals

Preferred Qualifications
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Printer Certifications (HP, Xerox)
  • Technical certifications associated to the chosen professional track
  • ITIL
  • A+ or Network+
  • Bachelor's degree or equivalent experience
  • Comprehensive knowledge of print service offerings
  • Experience with Adobe creative suite
  • Proficient in Microsoft Access and SQL

  • Pay range: $28.85/hr - $33.65/hr depending on experience and skill set
  • This role includes an additional $4.93/hour Health and Welfare allowance
  • Benefits overview:
  • Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.