Overview
Skills
Job Details
Job Location: Safford, AZ 85546
Work Mode: Onsite
*Resource will be working in a professional environment and will be held to a dress code standard *Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
Must have a current AZ Driver's license with a good driving record
This position will require daily travel to work sites, Travel between sites to accomplish tasks
Position Description:
Position works primarily in the Globe/Safford area with additional travel to Tucson
Role and Responsibilities:
Duties Include:
- Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
- Ensures compliance with standards for systems software and documentation.
- Teach customers how to use PC related software and hardware.
- Implements software patches, security fixes, and tests and validates modified system configurations.
- Install and configure PC hardware, software and peripherals.
- Assist with major deployments of hardware and software.
- Monitors system reliability and availability.
- Attend section staff meetings.
- Complete mandatory training classes and other classes as assigned.
- Travel between sites to accomplish tasks.
- Perform preventive maintenance on hardware and software packages to include client and server platforms.
- Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
- This position will require daily travel to work sites THIS POSITION IS NOT REMOTE
Skills Required:
Skills: Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Advanced troubleshooting and problem solving skills
- Excellent self-organization and time management skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met
- *Resource will be working in a professional environment and will be held to a dress code standard
- *Position will require extensive travel.
- Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
Skills Preferred:
Experience Required:
Qualifications and Education Requirements:
- General working knowledge of infrastructure technologies
- Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge
- Knowledge of Ethernet network topology to assist with troubleshooting network issues
- Knowledge of IT infrastructure industry standards and best practices
- Advanced troubleshooting skills
- Problem definition and alternative analysis skills
- Experience with Active Directory and DHCP
- Experience with Windows 10 Experience with Server 2012 and Server 2022 engineering
- Experience with Backup solutions Time Reporting
- Experience imaging computer systems preferably with Microsoft SCCM Technology
- *Minimum 4 years of current working experience in an IT field
- *Must have a current AZ Driver's license with a good driving record *Associate/Bachelor degree in a related field is preferred
Experience Preferred:
Education Required:
Qualifications and Education Requirements:
- General working knowledge of infrastructure technologies
- Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge
- Knowledge of Ethernet network topology to assist with troubleshooting network issues
- Knowledge of IT infrastructure industry standards and best practices
- Advanced troubleshooting skills
- Problem definition and alternative analysis skills
- Experience with Active Directory and DHCP
- Experience with Windows 10 Experience with Server 2012 and Server 2022 engineering
- Experience with Backup solutions Time Reporting
- Experience imaging computer systems preferably with Microsoft SCCM Technology
- *Minimum 4 years of current working experience in an IT field
- *Must have a current AZ Driver's license with a good driving record *Associate/Bachelor degree in a related field is preferred
Education Preferred:
Additional Information:
Background: Criminal Felony & Misdemeanor Federal Criminal Managed Adjudication Standard National Sex Offender Registry SSN Trace SSN Validation & Widescreen Plus National Criminal Search ACJIS (Arizona Criminal Justice Information System) Certification 39 Month MVR