Desktop Support Technician II

RESPONSIBILITIES:
Kforce has a client in Plano, TX that is seeking a Desktop Support Technician II.

Summary:
Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. The Desktop Support Technician may serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. They may also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised.

Responsibilities:
* May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
* Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems
* Add or replace memory, new keyboards, motherboards, and other components
* Set up and troubleshoot domains, user accounts and software accounts
* Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
* Communicate call trends and challenges in daily team meetings

REQUIREMENTS:
* 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required
* Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
* Passionate about providing excellent customer service and follow-thru to completion
* Familiarity supporting Mac OS X & Windows 7/10
* Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills
* Ability to work under pressure in a fast paced environment is a must
* Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
* Familiarity with Video Conferencing support and communication technologies such as Jabber & Blue Jeans is a plus
* Working knowledge of collaboration tools such as Slack, Box, Google Sheets
* Strong mobile support (Android, iOS, etc.) experience
* Ability to work independently and within a team
* Familiarity with ticketing systems such as Service Now is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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