Configuration Management Specialist - W2 ONLY

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

ITIL
ServiceNow
CMDB
Conguration Management
CSDM
Discovery

Job Details

Title: Configuration Management Process Lead

Terms of Employment

  • Contract-to-Hire, 12 Months
  • This position is 100% remote. Candidates MUST reside in Maryland, Washington, DC, Virginia, West Virginia, Pennsylvania, Delaware, New Jersey, New York, North Carolina, Florida, or Texas.

Overview

Our client is seeking a Configuration Management Process Lead to maintain the overall quality and governance of the configuration management process within the organization. This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes. This will be accomplished by working with the IT leadership and relevant stakeholders to implement and manage best practices, process, standards, and policy. The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations. The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform. Essential functions include the following:

  • Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization's expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.
  • Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
  • Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards, policy, process, standards, and best practices.

Required Skills & Experience

  • Bachelor s degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.
  • Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.
  • 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.
  • Foundational understanding of ServiceNow, including CMDB, Discovery, CSDM, and Platform knowledge.
  • Attention to detail.
  • Strong analytical skills.
  • Strong interpersonal, collaboration, and communication skills.
  • Effective problem solving methods.

Preferred Skills & Experience

  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) Discovery
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