Field Service Technician

RESPONSIBILITIES:
Kforce has a client in Milwaukee, WI that is seeking a Field Services Technician.

Responsibilities:
* Under general supervision, provides high level user information and support for PC hardware applications throughout the organization
* PC desktop installations, upgrades, changes, and de-installations
* Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations
* Monitors, troubleshoots, and responds to technical computer hardware and software problems
* Follows-up, updates, and escalates user-reported problems using trouble tracking system
* Reports findings to Field Services leadership as needed
* Provides status reports, project plan reports, and problem summaries as required
* Documents status of desktop devices following established procedures
* Evaluates existing PC equipment and makes recommendations for upgrades
* Performs testing and verification of software updates and upgrades to ensure accurate and timely installations
* Monitors, troubleshoots, diagnoses, and corrects computer hardware and software problems
* Provides user support on a daily basis
* Establishes and maintains effective working relationships with members of the Field Services team
* Monitors ticket workflow and works with the Service Center and Field Services team to provide timely and effective service to customers
* Tests and implements hardware and software solutions for facility locations, in direct response to approved user requests
* Assigns and performs adds, moves and changes to current infrastructure and equipment as required
* Supports users in accomplishing daily job responsibilities
* Assists users in resolving operational issues and problems

REQUIREMENTS:
* High School diploma/GED required
* Bachelor's degree in Computer Science or related technical area preferred
* 3 years of relevant information systems experience, preferably in a hospital or healthcare environment
* Requires in-depth and current knowledge of local area network (LAN) architecture, data processing and programming concepts
* Requires thorough knowledge of PC and system software skills utilizing Windows, virus scanning utilities, and desktop PC management tools for IBM compatible PCs and peripherals

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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