Overview
On Site
$15 - $23
Part Time
Skills
Collaborate
Help Desk
IT support
Troubleshoot
User Support
customer service skills
inventory control
macOS
problem - solving
technical problems
user provisioning
Job Details
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking an IT Technician to join our growing team! This position will be a hybrid role requiring a few days in our Leesburg, VA office. This position requires ship with a Public Trust or the ability to obtain one.
(Military Veterans are highly encouraged to apply)
Role Overview
As an IT Technician, you will play a pivotal role in ensuring the functionality and efficiency of our IT infrastructure. While this position is primarily remote, it requires occasional office visits (2-3 days a week) for equipment management and other essential tasks. You will be responsible for providing IT support, managing help desk tickets, and assisting with the physical shipment, receipt, and storage of equipment.
Responsibilities
BDR is seeking an IT Technician to join our growing team! This position will be a hybrid role requiring a few days in our Leesburg, VA office. This position requires ship with a Public Trust or the ability to obtain one.
(Military Veterans are highly encouraged to apply)
Role Overview
As an IT Technician, you will play a pivotal role in ensuring the functionality and efficiency of our IT infrastructure. While this position is primarily remote, it requires occasional office visits (2-3 days a week) for equipment management and other essential tasks. You will be responsible for providing IT support, managing help desk tickets, and assisting with the physical shipment, receipt, and storage of equipment.
Responsibilities
- Office 365 Administration:
Assist in the administration and management of Office 365 accounts, including user provisioning, email configuration, and access control.
- Help Desk Ticketing Administration:
Manage and prioritize help desk tickets, ensuring timely resolution and superior customer service.
Provide Tier 2 and Tier 3 support for complex technical issues.
Provide Tier 2 and Tier 3 support for complex technical issues.
- Basic Computer OS Knowledge:
Perform basic computer operating system tasks, including OS reset and reinstallation.
Troubleshoot and resolve software and hardware issues on user devices.
Troubleshoot and resolve software and hardware issues on user devices.
- Equipment Management:
Physically visit the office as needed (2-3 days a week) to handle equipment-related tasks.
Prepare and ship out equipment, including laptops, to new users or those with equipment issues.
Receive, inspect, and store equipment returned by users, ensuring proper documentation and inventory control.
Prepare and ship out equipment, including laptops, to new users or those with equipment issues.
Receive, inspect, and store equipment returned by users, ensuring proper documentation and inventory control.
- User Support:
Provide technical support to employees, addressing IT-related inquiries and issues.
Collaborate with end-users to identify and resolve technical problems efficiently.
Collaborate with end-users to identify and resolve technical problems efficiently.
- Documentation:
Maintain accurate records of IT-related activities, including ticket updates, troubleshooting steps, and solutions.
Contribute to the development and enhancement of IT documentation and knowledge base.
Required Minimum Qualifications
Contribute to the development and enhancement of IT documentation and knowledge base.
Required Minimum Qualifications
- Minimum of a high school diploma or equivalent; relevant certifications or coursework in IT are a plus.
- Strong interest in IT and technology; willingness to learn and adapt to new technologies.
- Basic knowledge of computer operating systems (Windows and macOS).
- Familiarity with Office 365 administration and troubleshooting.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently and collaboratively in a remote team environment.
- Must be local to the Leesburg, VA area for occasional office visits (2-3 days a week).
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
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