Director II Experience Design, Platforms

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Director II - Experience Design will be responsible for the end-to-end experience strategy and execution focused on eCommerce penetration, personalization, and delivering an above-standard digital customer experience. This role requires a visionary leader with a deep understanding of both customer-facing user experiences and the associated backend technologies. The ideal candidate will have a proven track record in driving eCommerce growth, building and improving design systems, enhancing customer satisfaction, and leading cross-functional teams to deliver innovative and effective product solutions. Their leadership style inspires teams to do their best work.

Responsibilities

UX Strategy and Vision:

• Develop and articulate a clear UX vision and strategy that drives eCommerce penetration and enhances digital customer experiences.
• Identify market opportunities, customer needs, and competitive landscape to inform product direction.
• Define and prioritize product roadmaps and initiatives that align with business goals and objectives, ensuring alignment across the overall company strategy with clearly defined outcomes and OKRs.
• Infuse a multi-channel mindset that leads with mobile context first.
• Track product performance to inform future work.
• Champion human-centered design, driving best practice for problem framing and synthesis of customer and business insights.
• Influence organization level strategic roadmap discussions alongside Product and Engineering leadership
• Lead a team of creative and engineering professionals focused on fostering and improving our world-class design system, promoting standards and integrating feedback and changes into the design system and to web components as appropriate
• This role will have a heavy influence on the AI strategy across our digital platform
• Lead interactions with Engineering to ensure implemented designs align to design specifications
• Act as the owner approving readiness from a design perspective

Customer and Associate Experience Leadership:

• Lead the overall development of intuitive, user-friendly, and engaging customer-facing digital experiences.
• Remit ownership across core UX touchpoints that will set the standard across all our digital channels
• Collaborate with Product Management, Engineering, and other key functional leaders, to create seamless and delightful user journeys.
• Fluent in user experience design, research, and content strategy processes and practices - This role will partner closely with peer Directors in UX Research, Product Management, and Engineering.
• Communicates a compelling, convincing product story to a variety of audiences in a way that inspires excitement and support of the product, and influences buy-in from key stakeholders

Requirements

Cross-Functional Leadership:

• Lead and mentor a team of experience designers, while also working with and mentoring product managers, developers, and other cross-functional team members.
• Foster a collaborative and high-performing team culture that encourages creativity, accountability, and continuous improvement.
• Coordinate with partners across brand success, marketing, customer support, and other departments to ensure alignment and successful product launches.
• A strong storyteller
• Experience growing and leading high-performing design teams

Performance and Analytics:

• Define and monitor key performance indicators (KPIs) to measure product success and impact on acquisition, retention, loyalty engagement, and monetization.
• Utilize data-driven insights to make informed product decisions and optimize the customer journey.
• Work closely with the Experimentation team to foster an environment of continuous learning and innovation
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Salary Range: $185,840 - $278,760