Datacenter Technician

This is one of America s fastest growing private companies, with over 19 years of experience designing and building computing products right here in the USA. Our engineers customize server and rack-level compute solutions that are precision-fit to the unique needs of individual large and hyper scale data center customers. We are passionate about delivering the highest quality solutions and exceeding customer expectations. Here, we recognize leaders and talent and we truly believe that behind every quality solution is a team of quality individuals.

We are currently seeking Datacenter Technicians to be based in specific field locations in support of the company s end customers as they deploy and maintain our servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes.

RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Scope:

Respond to service tickets for servers in customer datacenters in a timely manner

Keep parts lockers up to date and properly stocked at all times

Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer

Track server fleet health and validate that we are always exceeding customer requirements for total servers online

Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter

Apply firmware and BIOS updates as needed using engineering-approved tools

Comply with all datacenter safety, security, and operational protocols at all times

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and skills:

Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers

Ability to regularly lift and move server systems that weigh up to 70lbs

Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role

Must be able and willing to travel

Linux terminal basic experience

Windows CMD basic experience.

Competencies

• Demonstrated strong ownership, self-motivation and ability to work autonomously
• Ability to work successfully with geographically dispersed teams

MINIMUM QUALIFICATIONS

Education:

Degree in a computer-related field. Bachelor s Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline

CompTIA A+ Certification

CompTIA Server+ Certification

MCP/MCSE Certification a plus