IT Hardware Repair Technician

Responsibilities:

• When needed, forecast daily work and direct the daily tasks of the repair team

Regularly assist Team Lead with leadership responsibilities

Serve as an internal resource to other departments in planning and managing repair work

Act as a resource to other technicians to provide training and solve problems in areas of expertise

Handle escalated issues within assigned product set

Communicate with both internal and external customers, and vendors, to plan work and resolve issues

Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners

Follow all safety procedures while meeting established quality and efficiency standards

Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)

Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs

Responsible for basic soldering

Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs

Communicate technical information to technical and non-technical customers

Perform test programs and run benchmarks for battery and power measurements

Communicate and follow-through with internal customers to resolve any issues

Requirements

3+ years related experience as a bench or field repair technician

Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required.

Strong communication skills, both verbal and written

Ability to troubleshoot and solve problems

Demonstrated success working with minimal supervision; self-directed

Ability to lead and mentor others

Experience with computer software, printers, and/or scanners installation and configuration

Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell

Component level soldering skills

Strong attention to detail and ability to thrive in a fast paced environment

Ability to quickly learn new skills and translate knowledge to practical application

Mechanically inclined, solid understanding of how various technologies work

Fundamental understanding of PC architecture and components, i.e., CPU and memory

A+ Certification preferred

Background in POS (Point-of-Sale) repair experience is preferred

Basic Office Skills (Word, Excel, Outlook)