Applications & Development Support Manager

Location: Haslet, TX
Salary: $120,000.00 USD Annually - $130,000.00 USD Annually
Description: Our client is currently seeking a Applications & Development Support Manager
*This is a fully onsite and direct hire (W2) opportunity!*

This job will have the following responsibilities:

• Provide leadership in the design, planning, operation, architecture, and maintenance of all programs and applications.
• Responsible for the delivery of development projects, maintenance, minor enhancements, and production support.
• Initially manage a team of 3 developers and 4 application support engineers.
• Demonstrate leadership by coaching, mentoring, and providing guidance to support and encourage the development of team members.
• Work closely with the CTO and business units to ensure projects are tracked, communicated, and committed delivery dates are met.
• Develop and manage department budget to ensure compliance with stated goals, guidelines, and strategic initiatives.
• Experienced working with multiple vendors to coordinate delivery of 3rd party programs.
• Manage vendor relationships to ensure the company is getting the best possible resources and that vendors are staying on task and on schedule with our projects.
• Manage the design, implementation, and documentation of IT policies, procedures, and standards as it relates to software development and support.
• Provide leadership in the development, implementation, and support of IT change management processes.
• Work closely with other IT leadership such as the infrastructure manager and service desk manager to coordinate Tier II activities in the application space.
• Independent travel 10% and work after hours, weekends, and holidays as needed, periodically assisting and supporting the store acquisition onboarding process.

Qualifications & Requirements:

• Bachelor's degree in computer science or a related field, or an equivalent combination of education and related experience.
• Seven to ten years' experience in a retail operations technology environment required; retail point of sale experience preferred.
• Five to eight years' experience developing and managing people in IT support roles such as software developers and application support engineers.
• Previous experience with SIEM solutions and ITIL processes is very important.
• Excellent analytical and problem-solving abilities.
• Experience with ERP such as PDI.
• Tech Stack: SQL, PowerShell, FTP, ETL/Data Warehouse, ERP (JDE, SAP, PDI), .NET (Azure Data Warehousing is a plus)
• Strong presentation skills and the ability to create and maintain standard operating procedures and document system processes.
• Excellent written and verbal communication and customer service skills.
• Experienced with various programming languages such as C#, PowerShell, SQL on Microsoft SQL Server (using Microsoft Visual Studio targeting Windows).
• The current team supports Verifone and Gilbarco POS, store MG's, internet, phones, back-office PC, integrating self-checkouts, CRIND limit changes, Trendar/Comdata POS, as well as various applications.

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