AVP - IAM Process Optimization

Description and Requirements

Title: AVP, IAM Process Optimization

Location: Virtual
Reports to title: VP, Identity & Access Management

The Opportunity

The AVP, IAM Process Optimization will be responsible for analyzing, designing, and implementing automation strategies and solutions for Identity and Access Management processes. This role requires a deep understanding of IAM principles and technologies, along with strong leadership and technical skills to drive automation initiatives and optimize IAM operations.

How You ll Help Us Build a Confident Future

• Thorough understanding of existing IAM processes, including user provisioning, access reviews, and policy enforcement.
• Identify bottlenecks, redundancies, and areas for improvement within IAM workflows and procedures.
• Define and implement the automation strategy for IAM processes, including user provisioning, access requests, role management, and compliance reporting to enhance efficiency, reduce errors, and ensure timely access management.
• Execute implementation of optimized IAM processes, including integration with existing systems and applications.
• Collaborate with IT, security, and business units to ensure that new processes are effectively integrated and meet operational needs.
• Ensure that optimized IAM processes comply with relevant regulatory requirements and industry standards (e.g., , SOX, DORA, GDPR, etc.).
• Develop and maintain documentation and reports related to IAM process changes, performance metrics, and compliance status.
• Track the performance of IAM tools and processes, ensuring they meet organizational standards and objectives.
• Develop and execute change management plans for process updates, including training, communication, and support for affected stakeholders.
• Provide training and support to users and administrators on new processes and tools.
• Stay informed about industry trends, best practices, and emerging technologies in IAM and process optimization.
• Provide regular reports and updates on process improvements, performance metrics, and compliance status to management.

What You Need to Succeed (Required Qualifications)

• Minimum 10 years of experience in designing and automating complex IAM processes projects, with a focus on Identity governance and IAM compliance testing.
• 5+ years of experience in working with industry leading IAM solutions
• 5+ years of experience leading projects and teams, with a track record of successful automation implementations Strong understanding of IAM concepts, including user provisioning, access management, and compliance.
• Well-developed ability to collaboratively develop and evolve a product backlog
• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
• Ability to influence/manage stakeholders
• Analytical Skills: Strong analytical and problem-solving skills with the ability to design and optimize complex automation solutions.
• Communication: Excellent verbal and written communication skills for interacting with stakeholders and documenting processes.
• Collaboration: Strong teamwork skills with the ability to work collaboratively across different departments.
• Proven leadership abilities with experience mentoring and guiding technical teams.
• Deep understanding of current and evolving industry trends in Identity & Access at a global, enterprise level

What Can Give You an Edge (Additional Skills)

• Preferred Certifications : CISSP, CISM, CISA

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we re inspired to transform the next century in financial services. At MetLife, it s #AllTogetherPossible . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.