Technical Support Technician

Technical Support Technician - Remote support

7 locations - Northwest US (Portland, Puget Sound, Roseburg, Spokane, Boise, Walla Walla and White City)

Candidate must live in either Washington (State), Oregon or Idaho

Needed: 3-5 Technical Specialists to work various shifts to include all Hours of Coverage

• 1 year contract - strong possibility of extension each year up to 4 additional years.

Overview:

X-ray based medical imaging system - Radimetrics monitors and manages radiation dose and contrast media dose allowing radiologists the ability to track x-ray dose across patients, for individual exams and cumulative dose; and track radiation dose from x-ray-based imaging modalities (e.g., CT scanners, fluoroscopy systems); and within and across various imaging protocols.

Radimetrics is currently implemented at Portland, Spokane, Seattle, Boise, and White City and expected to be implemented at the remaining sites (Walla Walla and Roseburg) during the first year of this procurement. Support includes software updates, troubleshooting, problem resolution, remote training and other remote support services.

Responsibilities

• Contractor will provide Remote Technical Assistance and Maintenance of medical imaging system via telephone, email, and access to the myRadiologySolutions portal to request Technical Assistance and Critical and Non-Critical Error Corrections
• Complete diagnostic and root cause analysis, to make changes to the Licensed Software or configuration settings, to test and validate Error Correction, and to confirm completion of Error Correction
• Support includes software support and upgrades and professional support (e.g., troubleshooting and problem resolution)

Hours of Coverage

• Critical problem support will be provided 24 x 7.
• Non-Critical Services will be provided during Standard Hours, Monday through Friday, 8:00AM - 5:00PM, Local Time.