Overview
Skills
Job Details
Role: Operations Analyst (Transportation & Logistics Domain)
Location: Palo Alto, CA - Only Local to Bay Area - Day 1 onsite
Experience: 6+ years.
Job Description:
1. Thorough knowledge of documentation and freight forwarding processes related to Air Import, Air Export, Air Import, Ocean Import and Ocean Export and ground Operations
2. Responds to shipping-related customer calls (bookings, quotations, supply requests, package status), Clarifies the Customer's requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required
3. Work with AP in billing reconciliation/Payments
4. Maintaining metrics and analyzing data to assess performance and implement improvements.
5. Proactively working on cost saving, consolidation, and on-time performance initiatives
6. Dangerous Goods label vetting
7. Ensuring SOPS, SWIs, processes are documented, updated and properly communicated clearly to carriers.
8. Driving operational predictability with partners.
9. Should be able to handle operational exceptions and resolve issues with customers and carriers (airlines, shipping lines, trucking).
10. Should possess accounting skills related to freight charges, customs tariffs and remittance.
11. Good written and spoken communication skills to maintain good relationships with all stakeholders