Desktop Support Analyst

    • Robert Half
  • Oakland, CA
  • Posted 13 hours ago | Updated 1 hour ago

Overview

On Site
$29 - $33
Full Time

Skills

Technical Support
Documentation
Service level
Laptop
Collaboration
Network
IT infrastructure
Procurement
Customer service
Remote Support
Microsoft Windows
OS X
Dell
Computer hardware
Active Directory
Management
Backup
Data
Configuration Management

Job Details

Job Description

Job Description

We are providing an opportunity for a Desktop Support Analyst to join our team located in Oakland, California. This role offers a contract employment opportunity in the tech industry. As a Desktop Support Analyst, you will be responsible for supporting the technology needs of the team and resolving technical issues both in-person and remotely.


Responsibilities:


Troubleshoot and resolve technology support tickets on-site and remotely

Deliver high-quality technology support and customer service to staff

Update tickets promptly with detailed documentation of progress and work completed

Manage ticket queue effectively to meet Service Level Agreements (SLAs)

Prepare, deploy, and maintain systems for end-users

Troubleshoot staff and student laptops along with related hardware and software

Upgrade and reimage existing systems and transition users to new laptops

Implement good lab, classroom, and server room management practices to manage school technology infrastructure

Assist with regional technology projects

Collaborate with system and network administrators to ensure efficient operation of school technology infrastructure

Work with technology procurement team to suggest technology solutions to teachers and principals

Build and maintain positive relationships and customer service experiences with school and regional staff.

Minimum of 4+ years of experience in a Desktop Support Analyst role or a similar position.

Proficiency in Microsoft Windows, including installation, configuration, and troubleshooting.

Ability to support and troubleshoot Apple Devices and Mac OS.

Familiarity with Chromebook setup, management, and troubleshooting.

Proficiency in managing and troubleshooting Computer Hardware.

Familiarity with Dell Technologies, including hardware and software solutions.

Experience with Active Directory, including user and group management.

Knowledge of Backup Technologies to ensure data safety and integrity.

Experience with Configuration Management tools and principles.


Apply today for immediate consideration!

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