Overview
Remote
Depends on Experience
Full Time
Skills
Manage escalations
Managed Print Services
MPS
Job Details
Project description
This project involves leading and enhancing Managed Print Services across extra-large user environments, specifically designed for over 10,000 users in both office and clinical settings. The initiative includes the introduction of clinical printing services, emphasizing the importance of reliable and efficient management of clinical printers. The Lead Engineer will provide technical direction and engineering leadership to a team, manage vendor relations, and coordinate with internal stakeholders to understand their printing needs.
Responsibilities
7+ Years supporting Managed Print Services in extra-large user environments (10,000+)
Responsible for Managed Printers in office and clinical space. Setting up clinical print as a new offering
Has good understanding of the criticality of managing clinical printers.
Providing technical direction and engineering leadership for a team of engineers.
Contributing to the design and development of new products and features.
Good knowledge of various print vendor solutions (VPSX, Printer Logic, Paper cut, etc).
Excellent communication and interpersonal skills
Lead Engineer will be meeting with vendors.
Will be meeting with internal businesses to understand printing needs.
Report back to leadership new items and challenges.
Manage/coordinate the resolution of issues between the vendor and our customers.
Manage escalations.
Excellent in solving gaps to meet the needs of businesses.
Skills
Must have
Print Management:
Working through customer requirements for feature enhancement requests.
Testing, validating and implemented new features with the business.
Manage/coordinate the resolution of issues between the vendor and our customers.
SRE capability, developing tools, tests, monitoring, alerting and self-healing of SaaS platforms.
Business Process improvement and standardization.
Incident Management and customer service:
Handle Break/Fix, Service Request, change records using Service Now
Meet with Businesses to discover their requirements and be the bridge between
The users and the vendor.
Escalate to vendor emerging concerns of the users.
Provide excellent customer service to our users by handling concerns and requests within SLA.
3+ years' scripting and Programming
PowerShell
Python
WebAPI/REST services
Project Management
PMP Certification or equivalent
Nice to have
Programming
.Net
Java
Multinational organization.
Service Now API
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.