Product Owner, Ecommerce and Direct Customer Products

POSITION SUMMARY

The Product Owner, Ecommerce & Direct Customer Products is a key member of the Azamara ecommerce team. This full-time position is primarily responsible for supporting the growth of B2C online booking revenue through optimization of the guest journey and development of engaging functional experiences that increase conversion of cruise and ancillary revenue products. This role also includes daily operational responsibilities for ecommerce and other guest-facing technology products.
This role sits within the IT Organization and requires a comprehensive understanding of direct-to-consumer eCommerce websites, and the systems and processes used to support an optimal end-to-end customer journey. The successful candidate is an entrepreneur who thrives in a fast-paced environment and has a passion for creating user experiences that delight consumers and drive purchases.

WHO YOU ARE

• You are a self-starter.
• You are friendly and a natural relationship builder.
• You have a passion for Product Management and finding opportunities to leverage technology to drive revenue and support organizational APIs.
• You formulate hypotheses based on data and make data-driven decisions.
• You are a good communicator and a great listener.
• You think outside of the box and love to innovate.
• You thrive in a fast-paced work environment and value the support and companionship that comes from being part of a high-performing team.

WHAT YOU WILL BE DOING

• Support daily operations for Azamara s direct-to-consumer ecommerce website
• Evaluate opportunities to optimize the guest journey throughout the booking funnel, leveraging data, A/B testing, user research, and user feedback (guest, travel partners, and business stakeholders)
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Translates product roadmap into well-defined product requirements including features, user stories, and acceptance test criteria
• Prioritize and maintain the product backlog
• Leverage ecommerce best practices related to UX/UI, information architecture, responsive web design, SEO, and accessibility, ensuring an optimal web journey for all global users
• Participate in scrum ceremonies such as stand-up, sprint planning, and backlog refinement
• Support product deployment launches, including new ships, new sailings, and other product releases
• Support creation and maintenance of website content via the content management system
• Support creation and maintenance of content required for selling cruises, pre/post packages, shorex & add-ons in reservations platform CMS
• Participate in special project initiatives as defined by Senior Management

WHAT WE LOOK FOR

• Bachelor s degree in business, Communications, Marketing, or other related field required OR 3 years additional relevant work experience (5 years total).
• 3+ years relevant experience as a Product Owner or Business Analyst on consumer-facing ecommerce websites.
• 2+ years relevant experience in the cruise industry
• Experience with eCommerce analytics applications (Google Analytics, Microsoft Clarity, A/B Testing platforms)
• Knowledge of digital best practices (UX/UI best practices, information architecture, responsive web design, and accessibility)
• Experience working in a technical environment. Should understand technical processes and vocabulary related to web development
• Superior organizational skills and experience handling multiple projects simultaneously
• Experience with Microsoft Office 365 tools and resources

ABOUT AZAMARA

Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy a hybrid work environment collaborating two days a week and as needed in a beautiful office space located in the heart of downtown Coconut Grove, Florida.
Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package and excellent career development opportunities.

WHY YOU SHOULD WORK FOR AZAMARA

• Be part of a growing and transformative company
• Enjoy a flexible, hybrid office schedule
• Work with a multicultural, global team of inspired professionals who believe in:
  • CURIOSITY that makes us more open minded, empathetic, better problem solvers, and more self-aware.
  • SUSTAINABILITY that supports a world where blue meets green.
  • INTEGRITY that drives us to do the right thing even when no one is watching.
  • ACCOUNTABILITY that supports empowerment and ownership for results.
  • PASSION it s part of DNA!