Overview
On Site
Full Time
Skills
Retail
System integration testing
Collaboration
Turnover
Performance management
Preventive maintenance
Project management
Management information systems
Communication
Policies and procedures
Organizational skills
Analytical skill
ROOT
Microsoft Windows 7
Microsoft Operating Systems
Operating systems
iOS development
Android
Issue tracking
Mobile devices
Virtual private network
Active Directory
Service desk
Customer service
Microsoft Windows
Microsoft Office
Computer hardware
Technical Support
Application Support
Transformation
Partnership
Law
Job Details
Description:
An enterprise customer in the commercial food service and retail space is in need of a Service Desk Analyst to join their team. This position will sit out of their Troy, OH office location on a team of 4 supporting 3000 end users across the US (150 are onsite in Troy). This role will be responsible for the troubleshooting and support of any hardware/software, as well as supporting their collaboration tools environment (O365). Customer service mentality is a must-have for this role! They have very low turnover on this team and organization wide- they are a great company to work for and involved in the community. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide 1st level support and tracking for PC hardware and software related incidents via email, chat, phone, and in-person. Monitor and remediate potentially complex workstation/client incidents Work with different levels of the technical support team to escalate more complex incidents for resolution Provide Windows Active Directory and Office 365 user maintenance Identify areas for system improvements and upgrades to the IT Service Desk Participate in an on-call rotation consisting of 2-3 weeks per year of 24/7 availability Potential for nights and weekends work, however normal business hours are 8am - 6pm (two shifts) Qualifications QUALIFICATIONS Education and Work Experience Associates Degree in MIS/Business or related field Team Player Mentality o Strong and positive customer service mindset o End-to-end ownership of incident requests o Strong communication skills, both written and oral o Ability to work well with groups and individuals of all levels o Has initiative and ability to relay policies and procedures through positive influence o Proactively seek partnerships and offer expertise to others o Eagerness to learn from others Strong organizational skills, capability to coordinate multiple concurrent activities Strong analytical skills, ability to identify patterns of behavior to identify root cause and problem solve Experience with Microsoft Active Directory user maintenance Experience with Windows 7/10 Operating System Experience supporting iOS and Android devices Experience logging tickets in a ticketing system 2-4 years' experience troubleshooting hardware and software incidents in a high-volume enterprise service desk environment
Skills:
Service desk, Support, Customer service, Troubleshooting, Windows, Windows 10, Office 365, Desktop, Hardware, Technical support, Application support, o365, mobile device, vpn, Active directory
Top Skills Details:
Service desk,Support,Customer service,Troubleshooting,Windows,Windows 10,Office 365,Desktop,Hardware,Technical support,Application support
Additional Skills & Qualifications:
Ability to work onsite in Troy, OH in a team environment. On-call rotation 2 weeks out of calendar year. O365 Administration and/or InTune experience a huge plus!
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
An enterprise customer in the commercial food service and retail space is in need of a Service Desk Analyst to join their team. This position will sit out of their Troy, OH office location on a team of 4 supporting 3000 end users across the US (150 are onsite in Troy). This role will be responsible for the troubleshooting and support of any hardware/software, as well as supporting their collaboration tools environment (O365). Customer service mentality is a must-have for this role! They have very low turnover on this team and organization wide- they are a great company to work for and involved in the community. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide 1st level support and tracking for PC hardware and software related incidents via email, chat, phone, and in-person. Monitor and remediate potentially complex workstation/client incidents Work with different levels of the technical support team to escalate more complex incidents for resolution Provide Windows Active Directory and Office 365 user maintenance Identify areas for system improvements and upgrades to the IT Service Desk Participate in an on-call rotation consisting of 2-3 weeks per year of 24/7 availability Potential for nights and weekends work, however normal business hours are 8am - 6pm (two shifts) Qualifications QUALIFICATIONS Education and Work Experience Associates Degree in MIS/Business or related field Team Player Mentality o Strong and positive customer service mindset o End-to-end ownership of incident requests o Strong communication skills, both written and oral o Ability to work well with groups and individuals of all levels o Has initiative and ability to relay policies and procedures through positive influence o Proactively seek partnerships and offer expertise to others o Eagerness to learn from others Strong organizational skills, capability to coordinate multiple concurrent activities Strong analytical skills, ability to identify patterns of behavior to identify root cause and problem solve Experience with Microsoft Active Directory user maintenance Experience with Windows 7/10 Operating System Experience supporting iOS and Android devices Experience logging tickets in a ticketing system 2-4 years' experience troubleshooting hardware and software incidents in a high-volume enterprise service desk environment
Skills:
Service desk, Support, Customer service, Troubleshooting, Windows, Windows 10, Office 365, Desktop, Hardware, Technical support, Application support, o365, mobile device, vpn, Active directory
Top Skills Details:
Service desk,Support,Customer service,Troubleshooting,Windows,Windows 10,Office 365,Desktop,Hardware,Technical support,Application support
Additional Skills & Qualifications:
Ability to work onsite in Troy, OH in a team environment. On-call rotation 2 weeks out of calendar year. O365 Administration and/or InTune experience a huge plus!
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.