UX Product Designer

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Position Title: Product Designer, Digital Experience Web (LSC, OSC, SSC)

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Position Summary

The Product Designer, Digital Experience Web is a subject matter expert in User Experience (UX) and visual design. In this role, the Product Designer will craft innovative and cohesive digital experiences for our component library, global website elements, and web-based products serving marketing and customer support initiatives. A principal role on the team, this candidate must match the curiosity of other product leads and challenge conventional design wisdom while using data to support their decisions.

The Digital Experience team drives our product and design efforts across our digital platforms, with a particular focus on how customers first land on jetblue.com. As a key team member, you will work collaboratively with product managers, delivery teams, and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.

Essential Responsibilities

• Develop pioneering and persuasive customer (user) experiences for JetBlue s Digital products
• Design customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experience
• Align with Brand, Marketing and other internal creative groups on our brand identity
• Collaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goals
• Manage these development requests via Jira and other Agile processes
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years experience in product design, user experience (UX)
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
• Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
• Demonstrated technical and analytic ability through a work portfolio presentation
• Experience in statistical and other quantitative and qualitative analytical methodologies
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor s Degree in related discipline
• Four (4) years experience in product design, user experience (UX) with an emphasis on travel experience
• Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
• Working knowledge of industry standards in project management and development methodologies (Agile Methods)
• Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
• Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
• Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer
• High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
• Knowledge of technology fundamentals and concepts including Microsoft technologies
• Ability to work well with others and complete tasks with minimal supervision
• Effective time management and prioritization skills