System Administrator Level 2

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manage IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.

• Current Top Secret/SCI w/Polygraph
• Eligibility requires meeting the specified experience and education criteria for each level.
• Required Experience Level 2:
  • Fourteen Twelve (12) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Ten (10) years' experience in the design, plan, installation, configuration, and sustainment of a Red Hat Linux (RHEL) environment.
  • Ten (10) years' experience in the creation of automation scripts for configuration, backup, and restoration using well know scripting languages (for example bash/Perl).
  • Three (3) years' experience in implementing OS level clustering.
  • Five (5) years' experience performing Puppet system administration.
  • Five (5) years' experience installing software from YUM repositories, RPM Files, tar-balls, or source code.
  • Ten (10) years' experience in researching, acquiring, and applying IAVA patches.
  • Eight (8) years' experience in using Unix/Linux command line.
  • Five (5) years' experience with VMWare architecture, Installation and configuration. Experience with facilitating failover with VMotion, VMWare template library, and VMWare monitoring capability.
  • Required Education Level 2:
    • Bachelor s degree in a technical discipline from an accredited college or university is required.
    • Twelve (12) years of additional SA experience may be substituted for a bachelor s degree.

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB). We are dedicated to advancing mission support and tradecraft development for our clients while emphasizing employee retention and client satisfaction. We deliver high-quality, intelligence-based solutions grounded in our Core Four values: humility, passion, agility, and ownership. Our team members embody humility by prioritizing the mission over personal recognition, bringing passion through relentless enthusiasm for problem-solving and innovation. With agility, they adapt swiftly to changing mission requirements and excel in team dynamics. Above all, our personnel take full ownership of their work, holding themselves accountable to deliver results and uphold the highest standards of excellence. We strive to make our country safer and create a lasting impact through these values.

Our Commitment to Diversity and Inclusion

At DarkStar Intelligence LLC, we believe that Equal Employment Opportunity (EEO) is not just a policy but a core value that defines our approach to building a diverse, inclusive, and respectful workplace. We are committed to fostering an environment where everyone is valued based on their skills, abilities, and qualifications and where employment decisions are made solely on merit.

We uphold a zero-tolerance stance on discrimination of any kind. Our commitment ensures that no one is discriminated against based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO principles are embedded in every facet of the employment process from recruitment and hiring to promotions, transfers, training, and career development. We also apply this commitment to maintaining an inclusive work environment, equitable compensation and benefits, fair performance evaluations, and respectful terminations. At DarkStar Intelligence, diversity and inclusion are more than policies; they are essential to who we are and how we operate.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

At DarkStar Intelligence LLC, we believe investing in our employees means providing a comprehensive benefits package designed to support their personal and professional well-being. We offer a variety of benefits to meet the diverse needs of our team:

Core Benefits:

• Health Coverage: Medical, Dental, and Vision plans to ensure you and your family access essential care.
• Income Protection: Life Insurance, Short-Term Disability, and Long-Term Disability to give you peace of mind.
• Retirement Planning: A 401(k) plan to help you build a secure financial future.
• Work-Life Support: Employee Assistance Program (EAP) and Legal Services for added support whenever needed.
• Paid Time Off: Generous PTO, 11 paid Federal Holidays, plus a Floating Holiday to celebrate what matters most to you.

Voluntary Benefits:

• Identity & Legal Protection: LegalShield and IDShield protect your identity and provide access to legal resources.
• Additional Coverage: Whole Life Insurance, Accident Insurance, and Critical Care Insurance for extra protection and peace of mind.

At DarkStar Intelligence, we are committed to providing benefits that empower you to thrive inside and outside the workplace. We value your contributions and strive to ensure you feel supported every step of the way.

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