Overview
On Site
$DOE
Contract - W2
Contract - 2 month(s)
Skills
Surveillance
Network Support
DHCP
TCP/IP
Routers
Switches
Cisco
Cabling
Cisco UCS
Wireless communication
VoIP
WAN
Computer networking
Network design
React.js
Management
BMC Remedy
Communication
NOC
ISP
Network
Backbone.js
RF
CMTS
Computer hardware
Video
Provisioning
Job Details
Job title: NOC Surveillance Operator (Network Support)
Primary skills/experience
Network alarm monitoring
DHCP, TCP/IP
Cisco routers, switches
How are tperson primary skills/experience applied?
NOC operation and ticket management
Secondary skills/experience
Remedy ticketing
Cisco, Arris CMTS, Cable modems, UCS
Wi-Fi, VOIP, WAN etc.
How are tperson primary skills/experience applied?
NOC operation and ticket management
Detailed Job Description:
1. Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
2. Generally, perform troubleshooting and initial triage of issues with tperson potential of impacting 20,000 or more subscribers at any given time.
3. React quickly, efficiently and effectively to alarms received for supported infrastructure.
4. Responsible for tracking call volume into Altice (primarily via tperson Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
5. Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to tperson Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary
6. Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
7. Handle all inter-departmental escalations for individual customer's issues, performed via Remedy, e-mail and telephone communication.
8. Ability to speak to our customers in professional manner to gatperson additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.
9. Work closely with tperson Contact Centers, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with tperson applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
Minimum years of experience: 5-8 years
Primary skills/experience
Network alarm monitoring
DHCP, TCP/IP
Cisco routers, switches
How are tperson primary skills/experience applied?
NOC operation and ticket management
Secondary skills/experience
Remedy ticketing
Cisco, Arris CMTS, Cable modems, UCS
Wi-Fi, VOIP, WAN etc.
How are tperson primary skills/experience applied?
NOC operation and ticket management
Detailed Job Description:
1. Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
2. Generally, perform troubleshooting and initial triage of issues with tperson potential of impacting 20,000 or more subscribers at any given time.
3. React quickly, efficiently and effectively to alarms received for supported infrastructure.
4. Responsible for tracking call volume into Altice (primarily via tperson Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
5. Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to tperson Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary
6. Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
7. Handle all inter-departmental escalations for individual customer's issues, performed via Remedy, e-mail and telephone communication.
8. Ability to speak to our customers in professional manner to gatperson additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.
9. Work closely with tperson Contact Centers, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with tperson applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
Minimum years of experience: 5-8 years
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.