Network Administrator

We are seeking a skilled and customer-focused Network Administrator to join our team on a contract-to-hire basis. In this role, you will support external customers with their networking needs, with a focus on Cisco firewalls (FMC), routing, wireless, and switching. You will primarily be dedicated to supporting one major client, while managing smaller clients as well. This is an exciting opportunity to grow into managing a complex multi-location Cisco network and becoming a subject matter expert (SME) in key technologies.

Typical Day/Week:

• Assisting external customers with their networking needs
• Supporting Cisco firewalls (FMC), routing, wireless, and switching
• Acting as a dedicated point of contact for a major client, ensuring top-tier service and support
• Managing various smaller clients and potentially traveling to clients in Southern Wisconsin
• Opportunity to eventually manage a complex multi-location Cisco network

Client Size of Environment:

Ranges from 15-user networks to multi-site, large enterprise networks.

Key Responsibilities:

• Provide hands-on networking support including Cisco firewalls (FMC), routing, wireless, and switching
• Engage with customers, offering technical support and ensuring a seamless experience
• Become the SME for several networking tools and services, including:
• Cisco Email Security
• Cisco Umbrella
• Cisco DUO
• Microsoft Phishing
• Cisco Identity Services Engine (ISE)
• Assist with the initial implementation and management of ISE

Requirements:

• Proven experience in network administration, particularly with Cisco technologies
• Familiarity with supporting and managing large, complex network environments
• Strong customer service skills with the ability to work closely with clients
• Ability to travel occasionally to client sites within Southern Wisconsin

Minimum of 2 years of experience as a Network Administrator or in a similar role.
Proficiency in managing Cisco Routers and Cisco Access Points.
Extensive knowledge of Cisco Technologies and Cisco Wireless.
Ability to work with Firewall Technologies.
Familiarity with Phishing and its prevention methods.
Experience with FMC (Firepower Management Center).
Knowledge of Cisco Identity Services Engine.
Proficiency in managing network switches.
Ability to identify and resolve network issues efficiently.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, both written and verbal.
Bachelor s degree in Computer Science, Information Technology, or in a related field.