Service Desk Technician Tier II

  • Houston, TX
  • Posted 20 hours ago | Updated 20 hours ago

Overview

On Site
Up to $65,000
Contract - W2
Contract - 8 Month(s)
10% Travel

Skills

Service Desk Tier II

Job Details

Service Desk Technician Tier II

SYSTEMTEC is seeking a Service Desk Technician II with 2-4 years of experience supporting enterprise environments. In this role the ideal candidate will receive, prioritize, document and actively resolve end user help requests and escalate incidents when considered appropriate and necessary to maintain SLA expectations.

Required Qualifications of the Service Desk Technician Tier II :

  • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
  • 2+ years of experience supporting service desks at an enterprise level.
  • Experience troubleshooting and providing white glove support.
  • Experience with applying OS images and installation of software.
  • Advanced knowledge of Microsoft Office applications
  • Advanced knowledge of computer hardware, software, and networking concepts
  • Exceptional communication skills and ability to work well in a team
  • Advanced troubleshooting skills to diagnose and resolve simple technical issues
  • Advanced knowledge of mobile devices and applications
  • Ability to follow documented procedures and instructions
  • Excellent customer support and professionalism is a MUST.
  • Role is 100% on-site in Houston, TX.


Responsibilities of the Service Desk Technician Tier II:

  • Experience with applying OS images and installation of software.
  • Advanced knowledge of Microsoft Office applications
  • Advanced knowledge of computer hardware, software, and networking concepts
  • Exceptional communication skills and ability to work well in a team
  • Advanced troubleshooting skills to diagnose and resolve simple technical issues
  • Advanced knowledge of mobile devices and applications
  • Ability to follow documented procedures and instructions


Work Location: 100% On-site. Houston, TX.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.

***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.***

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About SYSTEMTEC