Overview
On Site
Full Time
Skills
Microsoft Windows Server
Microsoft Operating Systems
Collaboration
Physical layer
Problem solving
System monitoring
Continuous improvement
Customer support
Patch Management
Management
Reliability engineering
Knowledge sharing
Operating systems
Printing
Internet
Remote Desktop Services
Virtual private network
Network
Switches
Wireless communication
Telephony
Communication
Active listening
Customer service
Multitasking
Typing
FOCUS
Technical Support
Microsoft Azure
Cloud computing
Microsoft Office
CompTIA
Network+
Microsoft
Routers
Firewall
TCP/IP
MSP
ConnectWise
SolarWinds
Job Details
Job Details
SNI Technologies is looking for a Level II Support Engineer to handle more complex issues, requiring a deeper understanding of systems and applications. They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support.
Responsibilities:
Technical Troubleshooting:
Resolve complex issues involving network connectivity, routers, firewalls, and security. Handle advanced Windows server and domain environment issues.
Escalation/Collaboration:
Act as the escalation point from L1, providing in-depth technical support and problem-solving.
Systems Monitoring/Maintenance:
Monitor and maintain systems, ensuring optimal performance and security.
Technical Best Practices/Improvement:
Implement and develop technical best practices, contributing to continuous improvement.
Client Support:
Provide high-level client support and incident resolution.
Patch Management/Remediation:
Manage and troubleshoot complex issues with patch installs, ensuring system reliability.
Office 365 Administration:
Perform advanced administration and troubleshooting in Office365 environments.
Knowledge Sharing:
Provide valuable feedback and share knowledge with Level I engineers to foster their growth.
Skills:
SNI Technologies is looking for a Level II Support Engineer to handle more complex issues, requiring a deeper understanding of systems and applications. They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support.
Responsibilities:
Technical Troubleshooting:
Resolve complex issues involving network connectivity, routers, firewalls, and security. Handle advanced Windows server and domain environment issues.
Escalation/Collaboration:
Act as the escalation point from L1, providing in-depth technical support and problem-solving.
Systems Monitoring/Maintenance:
Monitor and maintain systems, ensuring optimal performance and security.
Technical Best Practices/Improvement:
Implement and develop technical best practices, contributing to continuous improvement.
Client Support:
Provide high-level client support and incident resolution.
Patch Management/Remediation:
Manage and troubleshoot complex issues with patch installs, ensuring system reliability.
Office 365 Administration:
Perform advanced administration and troubleshooting in Office365 environments.
Knowledge Sharing:
Provide valuable feedback and share knowledge with Level I engineers to foster their growth.
Skills:
- Advanced understanding of operating systems/business applications/printing systems/network systems.
- In-depth knowledge of TCP/IP and experience troubleshooting complex Internet connectivity issues.
- Experience with advanced configurations of Remote Desktop Services & VPN.
- Working knowledge of complex network setups including switches/hubs/patch panels/connecting nodes.
- Proficient with various wireless technologies.
- Excellent interpersonal skills: telephony, communication, active listening, and customer-care.
- Strong skills in diagnosing and resolving complex technical issues.
- Ability to multitask effectively and adapt quickly in a fast-paced environment.
- Typing skills to ensure quick and accurate entry of detailed service request information.
- Degree in IT or a related field, or equivalent practical experience.
- 3-5+ years of experience in IT (Preferably in a fast-paced environment), with a focus on advanced technical support.
- Experience with Microsoft products (AD/Azure/Cloud Products/Office365), including troubleshooting
- Advanced IT certifications (e.g., CompTIA Network+, Microsoft Certifications) are highly preferred.
- Solid knowledge of routers, firewalls, and TCP/IP protocol.
- Experience in an MSP environment and familiarity with tools like ConnectWise, N-able (SolarWinds), and IT glue are beneficial.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.