Epic Template Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Template Analyst for a Contract assignment with one of our premier Healthcare clients in San Francisco, CA.

Responsibilities :

• Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.
  Performs duties pertaining to scheduling templates, managing all incoming change requests for provider templates in EPIC/Apex. Responsible for determining impact on decision trees and maintaining organization standards.
• Analysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
• Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration.
• Collaborates with clinic teams to ensure sucessful template optimization and maintenance. Proactively meets with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.
• Evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
• Participates in user training in clinical software, hardware and / or operating systems of limited complexity. Develops training tools and user aids.
• Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.

Required Skills:

• Must have hands-on scheduling template build experience within the Epic environment.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

Preferred Skills:

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training
• EPIC CERTIFICATIONS

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.