Junior Technical Support Specialist

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Job Title: Junior Technical Support Specialist
Location: 641 Lexington Ave New York, NY
Duration: 3 Months

This position is primarily responsible for working with the IT Team to support users and perform in-depth system maintenance. The Jr. Tech Support Specialist will be the first-tier response to incoming helpdesk requests and will be the initial and point of contact for most user requests. Additionally, the Jr. Tech Support Specialist will setup and maintain new and existing desktop computers, install and configure software for users and provide meeting support for WebEx, Teams or Zoom meetings.

Required Knowledge, Skills, and Abilities

• Experience with desktop support and diagnostic tools
• Familiarity with Desktop Imaging Software
• Knowledge of advance computer skills, including knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
• Understanding of TCP/IP, VoIP and VPN clients
• Experience with desktop and server operating systems, including Windows Server2008/2012 Windows 10, Windows 11.
• Experience with Active Directory, creating and modifying accounts, objects and Windows permissions and security
• Microsoft Office 365 2016 version
• Experienced with diagnostic software tools and remote management applications (Goverlan) is highly desirable.
• Advanced LAN, IP, and wireless equipment troubleshooting knowledge
• Excellent written and verbal communication skills
• Outgoing personality and ability to work well with end-users (Good customer service skills).
• Ability to work independently and as a team
• Familiarity with Helpdesk ticketing software and experience with Manage Engine Help Desk Softwarein particular, a plus.
• Experience with Trellix anti-virus, encryption and EPO console desirable
• Experience with RSA Secure ID administration desirable

QUALIFICATIONS:

• B.S. in an IT related field is a strong plus.
• 3years' experience supporting end users in a small to medium business environment
• 3years' experience installing, configuring and maintaining Microsoft Windows 7 and above
• 3 years configuring and installing desktop and laptop computers
• 3years' experience working with Microsoft Office software, including advanced configuration and troubleshooting
• Experience configuring and maintaining MS Outlook.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.