Program Manager, OSS/BSS

Program Manager, OSS/BSS

Stamford, CT

Who We Are:

Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.

At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.

Who You Are:

As a Program Manager focused on OSS (Operational Support Systems), BSS (Business Support Systems), and Customer Operations, you will play a critical role in overseeing and coordinating projects that drive the implementation and enhancement of telecommunications systems and processes. This position requires strong leadership, strategic planning, and a deep understanding of telecommunications operations to ensure seamless integration and optimal performance of OSS/BSS solutions. You will be responsible for managing cross-functional teams, collaborating with stakeholders, and ensuring that customer operations are efficient, effective, and aligned with business objectives.

At the Consultant-level, you will be expected to independently contribute ideas, recommendations, and solutions toward solving business challenges, construct key components of deliverables/presentations, and contribute to the development of Intellectual Capital (IC) and Marketing Collateral. You will serve as a team leader for individual work streams and acquire a comprehensive understanding of the firm s expertise, product set, and capabilities. Most importantly, you will embrace our firm s brand and core values.

Role and Responsibilities:

You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.

• Decompose key business problems to identify value areas and structure and implement complex technology solutions for the client.
• Create innovative and differentiated offerings, staying relevant and in sync with market demand and technology evolution.
• Deliver advisory services to Senior Management and above in support of technology-enabled business changes.
• Manage and Deliver technology projects including application development, integration, data migration, testing, etc. for IT organizations.
• Meet with client staff on a daily basis to understand key issues with how they operate today and identify opportunities for improvement in their operations and technology landscape.
• Leveraging Excelacom s domestic and international assets and expertise to bring new ideas to clients.
• Supporting the development of improved capabilities in clients across business processes, people and technology.
• Developing business cases and implementation roadmaps to support investment decisions.
• Providing project management and change management support on large- or small-scale transformation projects.
• Identify and qualify additional business opportunities
• Prepare solutions and proposals and present to clients
• Define and track key performance indicators (KPIs) to measure the success of OSS/BSS implementations and customer operations.
• Identify opportunities for continuous improvement in OSS/BSS systems and customer operations, implementing changes to enhance performance and efficiency.
• Enhance customer operations by streamlining processes, reducing response times, and improving service delivery through effective OSS/BSS solutions.

Required Qualifications:

• Bachelor s degree, preferably in Computer Science or related field
• Prior consulting experience in an agile environment with a leading strategy firm, consulting practice, or consulting technology firm
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)
• Highly collaborative, team-oriented with strong stakeholder management skills
• Ability to lead project working groups and possesses strong facilitation and data gathering skills
• Strong verbal and written communication skills with the ability to interact with technical and non-technical personnel
• Extensive mobile Business Support Systems (OSS) and Operational Support Systems (BSS) experience, including: billing, payments, fraud, service provisioning, and network management.
• Experience onboarding and supporting the long-term evolution of a MVNO.
• Experience defining strategy for a customer operations organization.
• Strong project management skills with ability to build and execute a comprehensive project plan.
• Excellent communication skills and capable of working with cross-functional teams.
• Ability to work on-site in Stamford, CT at least 4 days per week

Preferred Qualifications:

• Prior experience in Telecommunications, Media, or Cable is highly preferred
• Past success in generating new business with existing clients
• Good time management skills

Compensation and Benefits:

Our competitive salaries are just one component of Excelacom s total compensation package for our regular full-time employees. Other rewards and benefits include: health, vision, and dental insurance, ancillary benefits, Life and AD&D insurance, 401k, and generous paid time off policies.

EEO Statement:

Excelacom, Inc. is an equal opportunity employer. Any decision affecting employment, compensation, promotion, or transfer will be based solely on personal qualifications and merit, regardless of sex, race, color, religion, gender identity, sexual orientation, marital status, national origin, disability, age, results of genetic testing, service in the military, pregnancy, childbirth or other related medical conditions or any other factor protected under applicable law.