Technology Consultant -French Speaking (Remote, Qubec )

    • Dynatrace
  • Qubec, QC
  • Posted 11 days ago | Updated 6 hours ago

Overview

Remote
On Site
Full Time

Skills

Collaboration
GR
Elasticsearch
Managed services
Training
Customer satisfaction
ROOT
Dashboard
Mentorship
Project documentation
Sales
Customer engagement
Copy editing
MES
R
Surveillance
SAP LE
LES
Documentation
Public relations
SAS Cloud Analytic Services
Application performance management
Network administration
System administration
Performance engineering
Testing
Computer science
Computer engineering
Information Technology
Information systems
Software engineering
Object-Oriented Programming
.NET
Java
JavaScript
Ajax
JavaScript frameworks
Presentations
Problem solving
Analytical skill
Supervision
Project management
Cloud computing
Amazon Web Services
Microsoft Azure
Good Clinical Practice
Google Cloud Platform
Docker
Kubernetes
Dynatrace

Job Details

Job Description

Job Description
Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That s why many of the world s largest organizations trust Dynatrace ? to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

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Dynatrace fournit une intelligence logicielle pour simplifier la complexit du cloud et acclrer la transformation numrique. Grce une observabilit automatique et intelligente grande chelle, notre plateforme tout-en-un fournit des rponses prcises sur la performance et la scurit des applications, l'infrastructure sous-jacente et l'exprience de tous les utilisateurs, permettant ainsi aux organisations d'innover plus rapidement, de collaborer plus efficacement et de livrer plus de valeur avec beaucoup moins d'effort. C'est pourquoi de nombreuses grandes organisations mondiales font confiance Dynatrace ? pour moderniser et automatiser leurs oprations cloud, publier des logiciels de meilleure qualit plus rapidement et offrir des expriences numriques ingales.

Job Description

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

  • Monitor client s critical application performance and availability
  • Summarize and review performance trends in operations status meetings
  • Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • On-board additional applications for monitoring
  • Mentor and train customers on the Dynatrace Platform and Best Practices
  • Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
  • Provide regular status updates and project documentation to support efforts at customer engagements
  • Assist sales team in identifying new opportunities for product and services at customer sites
  • Ensure health of the client s Dynatrace Platform deployment and update software with any necessary service packs
  • Maintain accurate deployment documentation

Travel Requirements

  • Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

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Dans ce rle, vous serez responsable de fournir une large gamme de services bass sur la plateforme unifie Dynatrace, allant du dploiement et de la formation aux services grs long terme. Afin de s'assurer que les nouveaux consultants soient suffisamment prpars au succs, Dynatrace Services offre un programme de formation exceptionnel qui combine des activits en classe, d'apprentissage virtuel, d'autoformation et d'observation sur le terrain. Une fois la formation termine, les consultants sont censs reprsenter Dynatrace de manire extrmement professionnelle, travers des communications crites et orales, pour garantir la satisfaction maximale des clients pour toutes les interventions. Vous devrez reprsenter Dynatrace en tant qu'expert produit et conseiller de confiance en transformation numrique.

Responsabilits :

  • Surveiller la performance et la disponibilit des applications critiques du client
  • Rsumer et examiner les tendances de performance lors des runions de statut des oprations
  • Aider le personnel du client dans le dpannage et le diagnostic des causes profondes des problmes de performance
  • Maintenir et amliorer les tableaux de bord et les rapports pour rpondre aux exigences des utilisateurs IT et mtier
  • Intgrer des applications supplmentaires pour la surveillance
  • Encadrer et former les clients sur la plateforme Dynatrace et les meilleures pratiques
  • Fournir des services qui maintiennent et accroissent l'adoption de la plateforme Dynatrace dans les environnements clients
  • Fournir des mises jour rgulires sur l'tat et des documents de projet pour soutenir les efforts lors des interventions clients
  • Aider l'quipe de vente identifier de nouvelles opportunits pour les produits et services sur les sites clients
  • Garantir la sant du dploiement de la plateforme Dynatrace chez le client et mettre jour le logiciel avec les correctifs ncessaires
  • Maintenir une documentation de dploiement prcise

Exigences en matire de dplacements

La plupart des interventions de Dynatrace Services sont des missions moyen ou long terme chez un client unique et ne ncessitent gnralement pas de dplacements. Toutefois, dans certains cas, une relocalisation ou un travail distance peut tre requis.

Qualifications

Minimum requirements:

  • 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
  • Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline

Preferred Experience:

  • 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
  • 1+ years of solid enterprise level .NET or Java development/support/operations
  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
  • Must have excellent written, oral, and presentation communications skills.
  • Must possess excellent problem-solving and analytical skills
  • Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
  • Previous consulting experience and / or Project Management experience is a plus
  • Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
  • Ideal candidates will have 2+ years of Dynatrace Technology experience
  • Dynatrace Product Certification

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Exigences minimales :

  • Exprience professionnelle en IT de 2+ ans dans les domaines de la gestion de performance des applications, de la surveillance des applications, de l'administration rseau, de l'administration systme, de l'ingnierie / tests de performance, ou du dveloppement Java/.NET
  • Baccalaurat en informatique, gnie informatique, technologie de l'information, systmes d'information ou une discipline technique connexe

Exprience prfre :

  • 1+ ans d'exprience en ingnierie logicielle et programmation oriente objet (POO)
  • 1+ ans d'exprience solide au niveau entreprise en dveloppement/support/oprations .NET ou Java
  • 1+ ans d'exprience en programmation web : JavaScript, AJAX et autres frameworks JavaScript
  • Doit tre une personne trs motive, dynamique, capable de prendre des initiatives et qui excelle dans des environnements d'quipe rapides et dynamiques, avec un engagement obtenir des rsultats
  • Doit avoir d'excellentes comptences en communication crite, orale et en prsentation
  • Doit possder d'excellentes comptences en rsolution de problmes et en analyse
  • Capacit travailler avec une supervision minimale, en engageant ses pairs et d'autres dpartements pour accomplir les objectifs assigns et excuter efficacement les projets dans un environnement matriciel
  • Exprience en consultation et/ou en gestion de projet est un atout
  • Technologies cloud et d'infrastructure telles que AWS, Azure, GCP, Docker, Kubernetes, etc.
  • Les candidats idaux auront 2+ ans d'exprience avec la technologie Dynatrace
  • Certification produit Dynatrace


Additional Information

The salary range for this role is DOE. When determining your salary, we consider your experience, skills, education, and work location.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.