ServiceNow Mapping Analyst

Overview

On Site
USD 55.00 - 62.00 per hour
Contract - W2

Skills

Mapping
Sensors
SAP BASIS
Life insurance
SLA
Servers
IT infrastructure
Web services
FOCUS
Data governance
Data integrity
Decision-making
Data Analysis
Reporting
Analytics
Dashboard
Sprint
Data quality
Collaboration
Cross-functional team
Mentorship
Business analysis
Business analytics
Software development methodology
Agile
Communication
Organizational Skills
Data modeling
IT service management
Microsoft Azure
JavaScript
Unix
Shell scripting
Microsoft Windows
Scripting
Windows PowerShell
Perl
Python
SOAP
Analytical skill
Problem solving
ServiceNow
Configuration management database
Cloud computing
Google Cloud Platform
Google Cloud
Amazon Web Services
Taxes
Insurance
Law
Management consulting
Finance
Regulatory Compliance

Job Details

Description:
Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. Is the subject matter expert (SME) for infrastructure discovery and application service mapping. Works closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55 - $62 / hr. w2

Responsibilities:
Operational Effectiveness: Responsible for completing ServiceNow Data Incidents, Defects, and Tasks according to established SLA's. Perform daily health checks on CMDD, Discovery data including monitoring jobs, data loads and mid servers. Resolve data errors by implementing permeant corrective actions.

Discovery Configuration: Act as an SME and configure/ fine-tune ServiceNow Discovery patterns and schedules to accurately identify and map IT infrastructure and services, minimizing gaps in the CMDB. Create/maintain new schedules and patterns.

Integration and Development: Lead projects and provide status updates. Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information. Implement new service graph connectors and upgrade plug ins in a timely manner.

Data Integrity and Quality: Implement and enforce strict data governance and quality standards within the CMDB, ensuring data integrity and reliability for operational and decision-making processes.

Data Analysis and Reporting: Utilize ServiceNow reporting and analytics tools to create insightful data reports and dashboards, supporting IT and business stakeholders in making informed decisions.

Continuous Improvements: Collaborates with Sprint planning, refinements, and execution. Recommend and implement enhancements to improve data quality, process efficiency, and performance.

Collaboration: Works effectively in a cross-functional team environment, communicating with stakeholders across IT and business units. Act as a mentor to less experienced colleagues.

Experience Requirements:
4-8 years of experience with at least 4 years hands on experience in CMDB and Discovery

BA, BS, or equivalent experience in related field. Advance Degree may be required.

Proficient in SDLC and Agile methodology with excellent oral and written communication skills and organizational skills.

Technical Proficiency: Advanced understanding of ServiceNow CMDB and Discovery, data modeling, and ITSM processes, Cloud (Google Cloud Platform, AWS, Azure). Experience with scripting and automation in ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python).

Integration Skills: Proficient with service graph connectors & various data sources. Experience in web technologies and APIs (REST, SOAP).

Analytical Skills: Excellent analytical and problem-solving skills, with the ability to generate actionable insights from data.

Certifications required:

ServiceNow Fundamentals

ServiceNow Discovery Fundamentals

ServiceNow Certified Implementation Specialist - Discovery

Configuration Management Database (CMDB) Fundamentals

ITILv4 Foundations

Cloud Google Cloud Platform/AWS certification preferred.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact


About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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About Eliassen Group