Overview
On Site
Full Time
Skills
Web Dynpro
Customer Experience
Artificial Intelligence
Smartphones
Tablet
High Performance Computing
Microsoft Exchange
Innovation
Dimensional Modeling
SAS Display Manager
Dialog Manager
DirectShow
DS
Technical Support
Lenovo
Technical Training
Product Engineering
Customer Support
Computer Hardware
Computer Networking
iSCSI
SAS
InfiniBand
FC
Management
SAN
Network
RAID
Provisioning
Data Deduplication
Data Compression
Encryption
Data Security
Recovery
Mirroring
Storage
Linux
Red Hat Enterprise Linux
SUSE Linux
VMware
Microsoft Windows Server
Problem Solving
Conflict Resolution
Customer Service
Communication
NetApp
SAP BASIS
Job Details
General Information
Req #
WD00079843
Career area:
Customer Experience
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, April 3, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Description
As a Storage Premier Technical Support Engineer , you will be providing support to enterprise customers, using Lenovo storage products under Lenovo's portfolio (DE/DG/DM/DS), in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The ideal candidate will have a deep understanding of Block Storage hardware and software, this includes troubleshooting and resolving complex technical problems, providing technical guidance and advice, and developing and delivering technical training.
Responsibilities:
Qualifications:
Bonus Qualifications:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Req #
WD00079843
Career area:
Customer Experience
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, April 3, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Description
As a Storage Premier Technical Support Engineer , you will be providing support to enterprise customers, using Lenovo storage products under Lenovo's portfolio (DE/DG/DM/DS), in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The ideal candidate will have a deep understanding of Block Storage hardware and software, this includes troubleshooting and resolving complex technical problems, providing technical guidance and advice, and developing and delivering technical training.
Responsibilities:
- Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
- Troubleshoot and resolve complex technical problems.
- Provide technical guidance and advice to customers and partners.
- Develop and deliver technical training.
- Participate in on-call rotations to provide 24x7 support to customers and partners.
- Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.
Qualifications:
- Strong understanding of Block hardware, software, and networking. The candidate should be able to define the following concepts and be able to troubleshoot them:
- Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
- DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Volume Groups, Disk pools, Raid Types
- Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
- Data Protection recovery like Snapshots, Mirroring (Synchronous and Asynchronous)
- Storage OS experience
- Linux (RHEL, SuSE)
- VMware
- Windows Server OS
- Set up and install multipath drivers
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong written and verbal communication skills.
Bonus Qualifications:
- Experience with NetApp SANTRICITY software
- Experience with NetApp ONTAP software
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.